Ulta Salon
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Category: Lifestyle
Contact Information
Town Center, Isle of Palms, South Carolina, United States
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Ulta Salon Reviews
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Hair cut
February 23, 2011
Hair color and cut
The first time I went to the SALON for a cut and color. $140.00 Came home and looked in the mirror to notice that the color that was suppose to cover my gray was not covered in all spots. And the hair cut was unmanageable. Went back a second time asking her to take care of the problems [three weeks later]. Michelle- the hairdresser?- that took care of me both times...again cut and colored and charged me $110.00 The cut is awful. My friends are asking if she was drinking while cutting and coloring. I am now going to a Cut and Curl to have this mess taken care of. I have been so uncomfortable with this hair for the past month. i do not want to go back to her to fix this mess .. I have paid a total of $250.00 plus tip for a very uncomfortable experience.
Nancy Dandurand
886-843-5516
[email protected] |
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Alreata Lucky
February 18, 2011
Tried to open am account in my name. I have never heard of them.
I received a letter stating that I had been denied credit in the amount of $436.67. With Ulta Salon. I never tried to open an account with these people. Is there anyway that I can find out who did? my e-mail is reata @comcast .net
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Blyndges
November 3, 2010
Bad service
After dying my hair brown instead of the blonde I requested, they refused to correct their mistake and insisted on charging the full amount for the work performed. They threatened to call security and have me detained as a shoplifter if I didn't pay the full amount.
Now I've got brown hair and no idea how to get my own blonde back.
I don't understand why they wouldn't try to make the situation better. I would think they'd want to keep my business. Even if that weren't their goal, on a human level I would have thought the workers would have been kinder to me.
I suppose Ulta doesn't guarantee its services. Obviously, I won't go back and I truly hope others profit from my unhappy example.
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Bivenj
January 21, 2010
Waste of time
I honestly cannot give a review on the quality of the ulta salon in burbank. I can, however, tell you all how RUDE the salon manager, JACKIE is. I made an appt a day in advanced to get my haircut there since they are a participating Locks of Love salon and I am interested in donating my hair. The Locks of Love website clearly states in its guidelines that layered hair is acceptable so long as the longest layer is at least 10 inches. It states, "Shorter hair (6"-10") will be separated from the 10" and longer lengths and sold to offset the manufacturing costs. Although the shorter hair cannot be used in the hairpieces, it still greatly helps to reduce costs".
Sunny, the hairstylist I made an appt with said that she would do the cut, and measured my hair to make sure that I had at least 10 inches. Just before she was about to divide and ponytail my hair to cut it, the manager approached us. She made a huge commotion about how my hair is not appropriate for a Locks of Love donation because it's layered. I point out to her what is stated in the guidelines of the website and she defensively replied, "Well, any other ulta can approve it, but it's not going to happen in my salon". And proceeded to walk away.
I was outraged. She was clearly causing a scene and placing me in an embarassing situation, which was extremely unnecessary. On top of her outrageous unprofessionalism, her claim of not being able to accept my hair had no validation whatsoever, while I was going off guidelines from the Locks of Love website. If she did not want to accept my hair for whatever reason, there was definitely a more professional approach she could have taken to explain herself. In addition, her reasoning behind not accepting my hair should have been shared with the rest of the staff at the salon so that future futile bookings will not be made. I made a 30 mile trip to this salon which ended up to be the most disappointing day I've ever had.
Thank you JACKIE for wasting my time, energy, gas and afternoon.
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JasP76
August 14, 2009
Extremely unprofessional
I honestly cannot give a review on the quality of the ulta salon in burbank. I can, however, tell you all how RUDE the salon manager, JACKIE is. I made an appt a day in advanced to get my haircut there since they are a participating Locks of Love salon and I am interested in donating my hair. The Locks of Love website clearly states in its guidelines that layered hair is acceptable so long as the longest layer is at least 10 inches. It states, "Shorter hair (6"-10") will be separated from the 10" and longer lengths and sold to offset the manufacturing costs. Although the shorter hair cannot be used in the hairpieces, it still greatly helps to reduce costs".
Sunny, the hairstylist I made an appt with said that she would do the cut, and measured my hair to make sure that I had at least 10 inches. Just before she was about to divide and ponytail my hair to cut it, the manager approached us. She made a huge commotion about how my hair is not appropriate for a Locks of Love donation because it's layered. I point out to her what is stated in the guidelines of the website and she defensively replied, "Well, any other ulta can approve it, but it's not going to happen in my salon". And proceeded to walk away.
I was outraged. She was clearly causing a scene and placing me in an embarassing situation, which was extremely unnecessary. On top of her outrageous unprofessionalism, her claim of not being able to accept my hair had no validation whatsoever, while I was going off guidelines from the Locks of Love website. If she did not want to accept my hair for whatever reason, there was definitely a more professional approach she could have taken to explain herself. In addition, her reasoning behind not accepting my hair should have been shared with the rest of the staff at the salon so that future futile bookings will not be made. I made a 30 mile trip to this salon which ended up to be the most disappointing day I've ever had.
Thank you JACKIE for wasting my time, energy, gas and afternoon.
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