Placed an online order on black friday for multiple items. Only after clearing my browser/cache numerous times due to the fact the service rep for Ulta.com told me to do so or wait and place my order hours later due to high volume. Finally placed my online order and all was well until I waited 6 days for them to ship and only Ulta brand items shipped along with a $6 s/h charge for $6 worth of there items. There is no sense in returning the items I still will have the $6 s/h charge. And I quote from an email I received from Ulta as too they do not do back ordering so if I would like I can shop online again and place a new order for the item. What??? I thought it was on backorder? Keep in mine this is day 7 and I have yet to receive my order! I personally will not shop via online with Ulta.com!!! So much for my daughters Christmas gifts :(