I purchased a Canon point and shoot camera in early 2010. Towards the end of summer, I noticed some blotchy discoloration on the LCD screen of my camera but did not bring the defective unit into the store until December 2010 when the issue became overbearing for taking pictures in low or dark lighting conditions.

Upon going to the Ultimate Electronics store at Colorado Blvd. and Evans in December, I informed the representative at the counter of my problem. I explained that the issue only occurred in certain lighting conditions and that bleeding of the LCD lights on my screen was creating a large blotch of white light. In darker lighting, it is difficult to see the screen without the obstruction of this lighting defect; I explained that it was difficult for me to show the agent what was happening due to the intense and bright lights in the store. Since the rep was not able to identify the issue, he consulted with his General Store Manager, Derek Dines.

Upon engaging in a discussion with the Store Manager, Derek Dines, he immediately treated me like a second-class customer with his demeaning behavior and attitude. He told me he could not see a single problem with the camera and that he would not be exchanging it under any circumstances. I tried explaining that the lighting in his store was preventing me from showing him the defect but he was not interested in exploring anything outside of where he was standing. He went on to explain that in his opinion, a defective camera means the camera is not focusing, taking clear pictures or the zoom not functioning, he did not feel an LCD defect qualified under warranty, not to mention my ‘replacement’ plan I paid $59.99 extra. The ‘replacement plan’ clearly indicates my LCD screen is covered, I am not sure who gave the manager the ability to break a legal binding contract but he took it upon himself to deny me a working product.

The incident does not stop here and more examples of Ultimate Electronics’ mission to cheat customers and provide terrible service follow. After the manager refused to provide me with his District Manager’s contact info, he referred me to his ‘resolution center’ to resolve the matter. I did as he instructed and contacted the customer service number on the company website.

During my call, the agent I spoke to said it was documented my camera was in working order and there would be no exchanges. I disputed the notes made by the manager and tried explaining why he was not able to see the defect but was rudely put on hold without any notice. After realizing I was on hold, the agent came back on the line to tell me Ultimate was not going to service my camera and the company would take no further action.

At this point, I asked to speak with the manager of this supposed resolution center. The agent, whose name I cannot recall, told me to hold and came back a few minutes later stating nobody would be available to assist me and that the resolution center’s manager, Satima, was standing by the manager’s contention my product was in working order and was refusing to take my call.

Additionally, when asked about how the ‘replacement plan’ was supposed to work and why Ultimate was not standing by its product and plan, the agent stated she was not aware of this plan and that it was not something they offered. I was told I could write in about my complaint but not to expect a new camera per the resolution center’s manager.

I called back a few times asking to speak to Satima’s supervisor and was told someone would call me back; after several weeks waiting for this call, nobody has contacted me thus far and I still have a defective camera.

All I want is a camera in working order and for Ultimate to honor their so-called, "replacement plan". For everybody to deny me a service I paid for and not even taking an actual look at the proof of malfunction, this is fraudulent behavior.

Jack Roldan [email protected] 720-209-9587

We purchesed the TV toward the end of May from Ultimate Electronics. Very happy with produce except it attracted more dust than any other CRT TV we have ever owned. After 2 weeks it made a pop and would no longer power on. We took it back to Ultimate where they exchanged it after lecturing us about the dust and wrote "Unit came extremely dusty. Look for same problem in exchanging again." on the bottom of the exchange recipt. The new unit has been running in the same location and conditions for 2 weeks now and is virtually dust free. I believe that there was an issue with the power supply and or grounding that allowed it be become electrically charged and attract all of the dust. None of the surfaces around it including the table is was sitting on had dust like the TV set. I was disappointed at the way we were treated and almost denied replacement for "abuse" to the set. I was also disapointed that it failed after 2 weeks.