Very misleading sales practices regarding their trial offer and return policy. No options available after receiving a poor quality product that gave my skin a bad reaction. All was followed by horrible customer service including sarcastic remarks, rude responses, and the rep actually laughed and asked if I was serious when I requested his manager.

I'm asking every one who got ripped off like me to report this company to the better buiness breu. they ripped me off 78.41 the women were rude and I even spoke to a suppervisor she was the worse of them. I am disable and on socail security disability so this was alot to loose basically my food for two weeks. but I can assure every one in my shoes I'm not giving up until I get my money back and the scam artist company answers for what they have done after all I have nothing but time on my hands here a address every one should right to : the ultimate facial LLC 6260 lookout rd, boulder, colorado, 80301 ATTN ultimate facial privacy. feedback

I have recent run in with the company. While completing an online survey, we came across the 14-day free-trial pack offer for $2.87. We received the package with no information (about how to return, trial period length, actual charge) with the package. After 3 days from the receipt of the package, I saw $78.41 on my credit card.

I called and was told that it is 8th day from the order (which is the trial period, it was not mentioned before) and 78.71 is the charge, which again was never mentioned. They said they emailed me the terms and condition when they shipped, which I never receieved. But now I get cancellation email from them, which shows that the email works, and they never sent the trems and condition email before.

I now cannot return the product and the charge is not refundable. I have called FTC and let them know this. I also called my credict card and disputed the charge. They said they are going to investigate it. I also complained with Delaware State Attorney General's customer potection cell.

I have talked to company reps repeatedly, and emailed them. They are adamant about not refunding.

They are practising unfair means to dupe customers. Particularly their claimed 8-day trial period ( I never was told about it before) from the time THE ORDER WAS PLACED, NOT WHEN SHIPPED, or WHEN RECEIVED was disingenuous. From the emails here, it is clear they are in the business to lure unsuspecting customers into a trap.

This company should be closed down.

What a bad way they do business. They offer a 8 day trial period but it starts the day you order it and I didn't receive it until my trial period was over. They had taken the money out of my account already and won't refund it. I refused the package and returned it. They are giving me a partial refund but still keeping $28. This is theft and they should be prosecuted. Maybe if there is enough of us that were robbed by this company, we can start a class action law suit?

“Try it Free Today! Just Pay @2.87 S&P” in bold letters by The Ultimate Facial of Boulder, CO 80301 allured me to order the product. It was shipped on June 30, 2009, according to email from company. Exactly 8 total days (not just the business days), on July 8, my credit card was charged $78.41. This period did not permit the time in shipping from Colorado to Texas, receiving, and the promised free trial of the product. A charge within 8 days after the order is clearly a scam and the product a rip off. I called the credit card company to withhold payment until settlement with Colorado Company. The company when called a representative promised to refund only a portion of the charge. Further phone conversation with the Custom Service supervisor, Terri, told me that she cannot negotiate any settlement as I filed complained with the Credit Card Co. Upon checking various the internet groups I found that others have filed similar complaints and also blacklisted this company.
My request to the Attorney General of Texas and of Colorado, and the Consumer Protection Agencies in both states is to drive this company out of business so that others may not be similarly defrauded.