I received a partial and damaged shipment, called and reported it to Ashley w/cust svc. I was told to send it back, at my cost, but was billed full price for it anyway. The customer svc dept refuses to credit my account saying that they never received it back, I have no proof that they did not receive it but either way I have been charged. I have also requested to speak with upper management regarding this and they (cust svc) have refused me any further information.

I recently got the 'Ultimate Facial Free Trial' and decided not to keep it... I logged on to the web-site to cancel and found that the option I needed was not there, so I called the next day. I was told that my account was already being charged and my 'Free' Trial had ended the night before. After explaining my problem with the web-site I was told in no uncertain terms, that I would just have to deal with it because there was no one who would help me!!!

After trying repeatedly to get the rep. to understand what I was saying, I asked to talk to her supervisor and was told they were not there, at which point I asked for ANY supervisor and got the same reply... this went on and I was told that NO ONE in the ENTIRE Company could help me!!!

I have sent an e-mail to their 'customer service', but do not think it will help as they obviously are not doing any 'service' for the customers! I hope this helps someone else to avoid the headache, financial loss and stress I have been through!