Ultra White, Vivid White, Clean Whites, EverBrite, White Smile, White Smile Pro

This company is mind-blowingly impossible to get ahold of. The number listed on the so-called website link is to a number in the UK! (0845-034-6523, "not in service")Would not have been toll-free, but I finally went to bite the bullet after reading all the horror stories about ridiculous charges and re-charges, and intenational bullsh*t fees. 866-777-8751 was silent, then hung up after 23 seconds each time, upon numerous attempts. I found other similar numbers. 866-777-8750 said "not in service". 866-777-8749 came up as a messaging service.
I kept searching on Google and finaly found the number which I called last, under an entirely different company name, EverBrite, I think it was this time around. I hope all the info they finally provided (which was different with each of the "customer service" agents with whom I spoke...) was correct and that they are actually cancelling my "account".

CALL: 877-666-0531.

Make sure you make them cancel your account FOR you. Do not wait for an email which will never come. Just keep politely repeating yourself, don't even bother stressing yourself by getting upset over it. Just repeat your needs. Some of the call service scripts requre them to keep trying to up-sell you, give other "offers" (translation: delays, in hopes that you will forget to cancel later) and get you to "just take my advice and try it out for a week, okay?" Dude kept trying to hang up on me. No, I don't want to do that. I need you to go ahead and cancel it for me.

Make sure you obtain:

1) Cancellation Confirmation # (especially if your account winds up in collections months later)
2) RMA number (just in case)
3) Your account number/customer I.D. number


The "666" part of the number is a nice touch. The first agent identified himself as "Zac" despite an Indian accent so strong I could barely understand him. I said I wanted to cancel, he asked why, I made up something about having issues with it (without ever actually identifying what those "issues" were. He said, "I had the same thing happen. (Somehow I doubt that.) Take my advice, just try it for a week, okay?" (If I were already having issues with sensitivity or pain, I'm sure not going to *keep doing it* for a week--! No, I don't want to do that. I need you to cancel it for me. "Ok, then let me give you a $20 credit, as well as $20 toward a future order". I don't want any future deals. I just need you to cancel it for me :) "OK". He also tried to tell me that he could *not* cancel for me, that "only you can do that, with the link you will receive in an email". I had already read the stories about THAT as well; people being told there would be an email, which then never showed up. I said, No, I need you to cancel my account for me." I cannot cancel for you". I need you to go ahead and cancel it for me. "Oh, you do not have internet access?" (Sigh. Sure, buddy, whatever you need to stop annoying me with delay tactics and do your job...) "Ok, please hold while I cancel your account". Seriously! Then he came back a minute later, "Please keep holding while I cancel your account". Ok. "Ok, your account is canceled. Is there anything else I can do for you?" I need a cancellation confirmation number. "I cannot give you a cancellation confirmation number, that will be sent to you in an email". No, I need you to give me a cancellation confirmation number. "Ok, your confirmation number is..." "Zac" then gave me a thirteen digit number, which was wrong; according to the second agent I spoke with. "Anything else Mrs Clark?" He asked this after every sentence. Dude was really eager to get me off the phone. Yes, I need an RMA number. That took several rounds as well. He finally gave me one, but THAT turned out to be wrong, as well. At least according to the second agent I spoke with. And who knows how many "names" they are allowed to go by... SHE told me that the cancellation confirmation number is a 6-digit number, and that it will vary depending on the "name" of the customer service agent. OK--! I had called back to ask if they needed me to send the "trays" back, as they had already been in a human's mouth... which is apparently the dirtiest place on earth... She said it was "Up to me..." whether to return them or not. Seriously...? Then she told me that I didn't really have to return ANY of it. Funny, because that original seller page had a ton of small print at the bottom about that very subject, about how you will be charged full price if you do NOT return your "free" trial, etc... She had an extremly strong Indian accent as well, and her English was horrible, so I re-stated what she told me SEVERAL times, and with different wording, so as to be extremely explicit that I would NOT be charged ANYTHING further, EVER, even without returning the "free trial". She kept saying "no, you do not need to return any of it, but it is your option to return the product if you would like to do so". This company is ridiculous. Why would anyone *want* to drive to the post office and spend money on return postage when not actually requried to do so for cancelling of an account...? No one "chooses" to do so, it is generally stated as a requirement of the "free" trial. It only consists of cheap plastic 5mL syringes of goo, a lipgloss looking twist-up brush, and dollar-store rubber sports guards. It's not even worth the $3.87 for shipping. Regardless, thank God for everyone who posted their nightmare stories for the rest of us to learn by.

Hope this can help.