This company sold us a $150 warranty for our couch which offers 10 year warranty coverage for stains rips tears cigarette burns and so forth when we purchased a new couch from Lay-Z-Boy. A guest we had at our home which urinated on our couch in their sleep and we cannot get the smell out. In the the warranty coverage details it expressely says:
" The coverage listed is the coverage provided by this service agreement. Anything not listed is an exclusion.
1.Any food or beverage normally consumed by humans.
2.Human bodily fluids. (except feces)
3.Mold or mildew
4.An accidental rip, tear, or cigarette burn
5. Pet bodily fluids (service only)"

When we called we were told you must be able to see the stain. It says nothing about this in the warranty coverage, and we were told nothing about this when they sold us the warranty. Additionally some coke was spilled by one of my kids on it and it leaked under the cushion onto the base of the couch. Apparently this is not covered either. We have a dark colored couch, and stains do not show easily, but smells from fluids should be covered as well. My advice: If you have a dark colored couch, dont waste your money. All it would take is a technician coming out to clean it. A company that is not willing to do this to keep their customer satisfied is not a company that deserves other peoples' business.

I needed to make a claim for my dining room table that had burn marks from hot plates or cups and scratches. Before I made the claim, I did internet research and found many complaints about Ultrashield. It seems that they do not want to follow through with their warranties.

I took all the advice from others who had been denied. I did not give more information than they needed and when the representative was trying to lead me down a path to where I said something wrong so she could deny me, I told her that I was aware of how they operate as I have read the internet complaints and that I was not going to be tricked. I said very little except for what I needed to say. I did not say anything incorrectly as I had been prewarned by others who had been denied.

The representative said that she would be in touch in 2 days as to what they would do. I never heard back from her but received a letter 7 days later stating that they were going to deny my claim because of multiple stains/damage. I did not report stains, just heat marks that show the bare wood and scratches.

She was extremely dishonest and lied on her company letter. I have prepaid legal insurance that I pay for through my employer. One of the things that they offer is help with warranty companies that refuse to pay claims. Obviously this is common enough for them to advertise their services for that. I am contacting my attorney tomorrow and will go forward with suing them. I want my money back for the warranty that did not cover what it said.

I am also going to go to the furniture store that I bought it at and see if they are willing to do anything about this. I also purchased $4, 000 of other furniture last Winter and bought that extended warranty with another company, not Ultrashield, as they do not use them anymore. I will be asking for the money back for that as well. I do not trust a furniture store that sells extended warranties that do not work.