Umpqua Bank Reviews
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July 20, 2008
Breach of contract
I have a home loan from Umpqua Bank and in the contract i must provide zone x flood insurance in the amount of $74, 000. I have provided zone x insurance in the amount of $100, 000. Now they are requiring me to provide zone A insurance for $74, 000. This is not what the contract states and they agreed to. Fema did not change the zone and my house is still in the same place, zone x. The zone x insurance costs me $232.00 a year, zone a will cost me $800.00 and has less coverage. I have provided fema maps, satellite photos and even the zoning sheet they included in the original contract. No matter how many times I call, email, fax I get the same run around. My insurance company has tried as well and they also said they have seen this before and it is always Umpqua Bank doing it. I now have to pay $1500 to have my property served and an elevation certificate. I plan on suing the bank for all of my costs when it turns out in my favor, and it will. I am also going to let the country know by radio if possible and blogs like this. If you have had something similar to this happen to email me, I would love to hear it.
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May 28, 2008
Terrible service
Large megabank, umpqua, refuses to issue a bank atm only, NON Visa type debit card. Call to their customer no service people did get their suggestion to set a limit on the visa transaction to say $1 or so, to limit risk. I strongly object to the bank not giving me the consumer a choice here. According to many sources, the visa debit card present an increased risk for fraud, since they do not use a pin number. The banks charge merchants more for their fees and therefore push these on the consumer. So far the suggestions have not been implemented and I have to follow up on this to be sure my account is as safe as I have been led to believe.
I think this sucks. There is an industry trend here to push these visa debit cards, yet some banks still offer the non-visa type cards. Careful reading of their fine print will reveal that the provions to combat fraud do not protect the consumer as effectively as they would have you believe.
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