I WOULD LIKE TO MENTION THAT I HAVE GIVEN A COMPLAINT FOR STAFF MISBEHAVING ON 23/07/2009 WITH HAINES ROAD BRANCH OF UNION BANK OF INDIA, COMPLAINT NO.: 493020. THE BANK TOOK 6 MONTHS TO REPLY TO MY COMPLAINT, I RECEIVED A REPLY ON 20/01/2010 QUOTING "we strive to give you better service. However if any staff is behaving rudely kindly bring the same to the notice of bm or higher authorities with full details to prevent such things, DGM / AGM / Chief Manager / Branch Manager.". But again on 11/05/2010, i was intending to open a current account for my firm "Agfa Computers", went to the Bank branch with all the relevant documents (Voter ID, Pan Card, Rental Agreement and VAT Certificate) and approached the concerned person, he verified the originals and said residence proof is required, i said him Voter ID is on my residence address, but he refused to accept it and asked me to bring telephone bill or gas bill. I read the application form and found that Bank Pass book will be accepted as residence proof. Once again i approached the bank authority with my SB A/C Pass Book, but this time, before listening to me he shouted on me and pointed finger on my face and said "How many times to tell you bring Telephone bill or else i will not open your account". Is this the way a bank employee behaves? I don't know why they behave like headmasters and think the bank customers as school children. If they are not intending to help the customers, why do they display board "May i help you". I'm really disappointed with the bank. And interestingly, i approached Corporation Bank with the same documents on the same day, that too without Bank Pass Book and they readily accepted the documents at hand and opened an current account with them vide No. CA - 000071, Frazer Town Branch, Bangalore. Do the rules changes Bank wise? or am i a target of bad banking staff?.

I'm mailing this to you because i don't want to wait another six months to get a reply from Union Bank of India, i'm fed up with their service and the banking staff they maintain. Please advice the concerned authorities to rectify the issues and make the banking system easy, and advice the staff to behave politely with the customers and help them with smile on their faces.

I don't know the name of the person i have interacted with but usually he sits next to the cashier counter and he is the one interacts with the customers.

Please take up the issue and advice the relevant authorities to up their standard of banking.

Thanking you,
Yours Sincerely,

SYED NOOR AHMED

This is with reference to my complaint regarding 2 separate issues.

I have been banking with U.B.I, Tardeo branch since almost 20 ++ years. My whole family accounts like individuals savings, NRE, Current and also deposits have been with this bank for a long time.

To enhance my business, I have taken a current O/D account with a limit of Rs. 22 lacs. Due to a good relation with my bank and me being an esteemed customer for a very long time my small cheques would be cleared even though it was above my o/d limit. But I always used to get a confirmation call whether to clear the cheque and if yes, to make neccessary arrangements to avoid exceeding my o/d limit.

All of a sudden one day when I check my o/d balance, it is 27 ++ lac. When I check further details, I am informed that even though my balance being 22, 96, 000, a cheque for Rs. 3, 84, 000 has been cleared favouring Kotak Mahindra Bank. I have had a personal loan with Kotak Mahindra Bank and have been paying EMI's. Rather it was a top up on my existing loan which was given to me from Kotak. Due to some personal disputes, I did not let Kotak 3 months Emi's for Kotak clear. When I asked the Manager from U.B.I. I was given a reply that due to relationship and me being an esteemed customer the cheaue had been cleared. I tried my level best to convince them and get the payment reversed, but all in vain. Only thing I received a copy of the letter from U.B.I which was sent to Kotak asking them to return the whole amount as due to a bank error that amount was cleared.

After few months, my son, who resides in the U.S had sent a cheque to my wife, which valued app. Rs. 4 lacs, INR. Now again U.B.I., wihtout any cheque or acknowledgement, transferred this amount from my son's NRE account to my wife's savings account. Again I tried my level best to have this issue resolved as well, but to no avail. I even offered a proposal that atleast half of the amount be credited to my business account so that I could continue regularly.

When again and again I was given the same response that I have to ignore the bank's mistakes and try my level best to get my account within my o/d limit, I had no other option but to start with a different bank adn stop my transactions with U.B.I.

Today after 6 months I receive a letter stating that my account is in N.P.A and if I do not clear my outstanding balance my co-lateral security, i.e., my flat, which is again worth Rs. 1 Crore ++ will be seized and I will have to bear the consequences.

every thing which needs to be done with my account like getting a cheque Book, getting online transactions started, or any other process takes at least 2 weeks b'coz I have to fill a form & write a application & send it to my branch which is in Raigarh, Chattisgarh . I stay in Bangalore. I have to spend so much on courier, & other unnecessary exp.
When they have a branch in Bangalore why Can't they provide it here!!!

Dear Sir,

I am one of the Corporate Salary a/c holders with your bank . I am holding this a/c for more than 30 years. I really don’t expect such kind of service with the one of Nationalised bank in this country. I am failed to understant how many reminder mails I need to send you for the same. At being a 30 years old customer of your bank you atleast have the courtsey to call the customer or reply to the mail.

I requested for a cheque book on 30th Oct, 2009 at Shaheed Bhagat Singh College Ext. Counter of Union Bank of India Kailash Colony, New Delhi

I received the cheque book and I am fail to understand that my Salary a/c no:- 355702011000121 was debited twice for Rs. 50/- each on the 30th Oct, 2009 for the issuance of cheque book. One point is that no bank can debit the charges twice for issuance of one cheque book and second point is for corporate salary a/c the chequebook is absolutely free of cost.

I have not been informed by the bank’s personal about the charges for issuance of cheque book.

And moreover, no banks charges for the same. How the bank can debit any charges without informing the customer.

Another instance, which took place in Nov 2007, I gave a request for the stop payment of the cheque The bank stopped the cheque but the bank debited the charges thrice. A complaint was lodged but not reply has been sent till date.

I think the UBI has the habit of debiting the charges of the customer more than the number of requests given by the customer.

OR

Bank takes these kind of charges from every customer and multiply the charges by 2 or by 3. This is absolutely ridiculous.

If necessary action will not be taken as soon as possible I will make sure that every employee working in SHAHEED BHAGAT SINGH COLLEGE should shift there salary account to private bank or SBI.

Thanks & Regards
T K Nagpal
9810322445

I`m account holder of Union Bank Of India as pensioner . I have neither recieved my pension for the month of August and September 2009 nor a suitable reply from the bank staff. please take action .