They are late in delivering a pair of glasses I paid for in full. I have to keep calling and they make excuses about the lab and could really care less. I need the glasses. I have very little free time to travel to their location and had arranged to picke them up yesterday and they were not ready. I asked for them to be mailed to me and they say, "Are you kiding?" and hang up. One guy started to THREATEN me. Unbelievably bad customer service from every single person. Union Eye Care-- Cleveland Ohio area-- do not spend your $$ there.