hi, i would like to tell you that the union telecom agent called me to offer better rates for calling to India and agent give me different rates and when he forward the call to manager to confirm the terms then the manager was telling me different rates which i refused.and and told them not to make any agreement and also told them not to take out any money out of my account. The manager told me that they will not take out any money because the contract has not been made. but even then they took money out of my account. Now after two years my account still shows activated. in these two years i have requested them to refund my money. Every time they promise to send my money back in two weeks. but that never happen . last time they offer me calling card wich i refused, because i do not beleive any more in that company. they are doing a fraud. they never refund my money

1. The access number given for calling does not let you through. Keep saying call again.
2. Tried to call customer dervice, their system does not let you record your complaint. Just keeps repeating press number, press 2.
3. The access number when works and you dial the required international number the line remains dead. Ring does not pass.
4. Charged me for 40 minutes for a call of about 15 minutes.
It is almost the worst telecom company.

Union Telecom business practices are very dishonest, harass the customer, misleading, lying, over billing, outright cheating and ...
Their so called electronic invoice is rigged and I will provide a coy to whoever wants to examine it. My March 2010 bill shows all charges of 20.92 minus credit of 1.44 plus 1.47 for taxes which should add to 20.95. Their bill comes to $29.29. Nearly every month they have a big miscalculation in their favor.
They quoted me 5 cents per minute when I signed up but after the first bill went to 9 cents, when confronted they said that they had a rate hike. They charge 3 minutes if phone number I call is busy or does not answer.
I have received calls from them in 4 consecutive months stating that my payment was late. I agreed to pay with credit card immediately and then I received the actual bill a few days later. They then imposed interest amount on my next month.
When you talk to the costumer help, they lie through their teeth and promise you to correct the problem and give you free minutes that never show up.
Right I am trying to find out where Union Telecom is registered so I can begin an official complaint.

Actually there was a girl, She called her Shama, which later was a fake name, she was using it. she was calling about a week and offering some good rates to make international calls.
So me and my friends opened an accounts by paying $39.99.
we were using this service thinking, there will be 4.9 cent per minute to pakistanas we were offered. but wen i got a bill from them, the charges were way above and also there were some phone number, i never called there. When i called there ask for the same Girl name Shama, they told there is not such person working here. and telling me u have to pay this amount to matter what.
The same thing happened with all my 19 friends.

I have same expereienec from this company. this agent from pakistan kept calling me to offere lower long distance plan and I was traped gave him my credit card # and deposited so called security deposit of $50. I called to cancel my service and noone is there to answer the call. I cancelled my credit card. and after a year I get this letter from collection agency to pay $ 140. When I try calling union telecome again they said that $ 50 was connection fee which I was never told before and we charged you termination fee. I asked why didn;t u ever sent me bill and how you can charge me termination fee as I was told you pay as you go there is no termination fee for service and this rep jus hans up on me. I am nervous now what to do just to pay to get rid of that or fight. I do not want to spoil my credit. Any one please advise?