26% tax and fee .. and finance charge each bill ... scam

I kept getting annoying calls from this company for purchasing their services. I was told that the service to call India is only 1c/min. Obviously I hung up first few times, but then as I heard the offer. He mentioned that it was only 1c/min and it was that easy. The salesperson also said that they will give me 100 minutes each month for free for three months.I started listening, he then explained that there is some 39c - clear connection charge (or something similar). Then he convinced me that if I spent over 10 minutes on each call, then it will be worth it. Then came the time as he mentioned that there is a deposit which is refundable. Make a long story short, I got their service.

For the first month, I used under 40 minutes and I still got the bill. When I called them, after much struggle they said they will adjust the bill and deduct $1 from my bill because 100 minutes translated to 1$. Obviously deduction was applied before all kinds of taxes. So I still had to pay about $3 bill.

For the second month, same thing. I called again and then I again got some credit.

For third month, same thing. I called again and wanted them to cancel my service. They said I have to wait another month of no activity before cancelling the service !

So now six months later, I called them to cancel my service. Ofcourse it took forever to dodge the question "What can I do to keep you as customer?". Finally when I asked for my deposit back, I was told that I have to be a customer for over 12 months to get my deposit back. I strongly remember, I was not told about this company policy when THAT ANNOYING SALESPERSON was trying to sell me services. When I spoke to the customer service rep's manager, Mr. Manager told me that they never refund money. They only give calling cards in refund. Anyways, in my case, I did not get my DEPOSIT BACK.

So after receiving 15 or so annoying telemarketting calls, three months of wrong bills, a lot of heart burn, I lost my deposit too. I am glad the chapter is now over! I never write any feedback about any company, but this time I thought it was time that others should know about such fraud. I hope someone reads this and learns from it.

I was a customer of Union Telecom and when I closed my account with them, I was not refunded my deposit of $39.95 back. When I asked for the deposit back REPEATEDLY --- after two months, I was promised a credit of $50 towards the future phone calls at 3.9c per minute.

Well - I had no option but to accept it. The phone calls worked well for some time. Then on week-ends they stopped working. I could not call from my VOiP phone (it kept on saying Pin is invalid) and had to use my cell phone to call. Well - I thought at least I am able to call form my cell phone. I was tracking (approximately) the minutes I have used throgh the number. Some time later, when I tried to call -- it said I do not have sufficient funds.

I was very much surprised to find this as I know I hadn't fully used up my credit. My calls had always been short. I called UT and asked to get the statement of phone calls I have made and proof that I had indeed used up all my minutes. They refused. Customer Service person Mr. Fidel Nunec hang up phone on me after just saying I have used up all minutes.

Union Telecom is a big fraud ... stay away from them .. they do not fulfill what they promise ... they overcharge you and they do not have any right to stay in Telecom Business.

- A Totally dissatisfied customer.

Union Telecom is a total fraud company. Stay away from them. I wish I had typed 'Union Telecom Fraud' in google before I signed up with them. I couldn't believe how many complaints are already there against this company.

They told me there is a $39 deposit for using their service which will be refunded whenever I cancelled my account. First they charged me that fee twice. After much hassle I got them to refund it once. Then I gave their service an honest try which turned out to be a piece of garbage. Bad connections, connection drops, noise on line; basically their service is nothing but rubbish and it is unusable.

When I finally called them to cancel my service and requested refund of my deposit, they said it was a sign up fee and is non refundable. From what I have learned later on, using Google, I got off cheap and with much less hassle then other people have gone through.

Union Telecom is an Indian run company. I'd stay the hell away from all businesses run by Indians from now on.

I signed up for the Intenational call service in Oct.'08. The service is very poor, mostly no customer service, if you call-they add so much taxes & other charges so it becomes more expensive to call. I called & ask to refund my deposit & they refuses to refund.
I am going to ask help from my credit card co as I charged thru the Credit card.
Pl do get in trap with this type of Co.