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Mohit
February 10, 2009
Holding refund and now says changed policy to not refunding
Signed with Union telecom in October last year for calling India and paid a refundable fee of $39.50 plus taxes (still says refundable on web site). I cancelled the services in November because of poor service and they told me that my refund will be done in 45 days. I called them in January enquiring about the refund and they told me that it will be done in 2 days and now called in Febuary and they are saying we changes our policy and no more refunds. What the F***.
They have cheated me. Any suggestions?? How can we bring down these lies and save other people from joining them?
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TPP
February 4, 2009
Filed a complaint with FCC
The telemarketers have probably called us 4 to 5 times. Everytime we tell them about being on the Do-Not-Call list. They must not understand English. Finally I filed a complaint with the FCC. I would suggest folks to do this.
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raj chauhans
February 1, 2009
UNION TELECOM
I am using Union Telcom from past 8 months. Rates are very low and customer care is very co-operative.
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alpha
January 23, 2009
BILLING FRAUD
I subscribed to the UNION TELECOM 's service in Nov'08 for calling India at 4c/min. In Dec'08 I was started receiving calls everyday about a pending bill of over $15o. After requesting them to send the bill several times I received it. I tally-ied the number of minutes UNIONTELECOM had charged me for against my Telephone bill from my phone line provider and found a huge discrepancy. According to the bill from UNIONTELECOM we had been charged for 2, 898 minutes and there was no explanation for a $40 TAXES &OTHER CHARGES ITEM. We disputed the bill, the phone rep. of the company started using bad language and started calling us day and night and we kept telling them that there was a problem with the bill as the number of minutes according to our telephone bill was 1867 minutes. Finally on Jan23’09 we offered to pay UnionTelecom 74.68 for the 1867 minute and get a refund of the deposit of 39.99. They took the payment of 74.68 and hung up. Upon calling back to cancel the account UNOIN TELECOM’s phone rep started abusing. We are trying to cancel the payment through our credit card company- but in light of the several complaints against this company we have also complained to the FCC to take appropriate action. PLEASE PROTECT CONSUMERS BY INVESTIGATING UNION TELECOM USA.
Web-site of the company:
www.uniontelecomusa.com
See complaintsboard.com for complaints against this company:
http://www.complaintsboard.com/complaints/union-telecom-service-c39963.html
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YORK
January 15, 2009
Day Light Robbery
I signed up with Union Telecom.They gave me an access number. When I made a call using their access number my cell phone company still charge me. Please do not use Union Telecom. They are nasty beggers!!!
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Arthur
January 15, 2009
Fraud
This is big fraud company, once you sign up, they will send you wrong bill and once you cancelled they never give your depsoit $39.95 back...Beware of this bastards...sorry for my bad language but they are the same...
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Anand
January 6, 2009
Customer Complain
I HAVE CANCELLED MY ACCOUNT NEXTDAY AFTER SIGN SERVICE. BECAUSE THEY FRAUD ON NEXT DAY AS CHANGING RATE WHICH AGREED ON PREVIOUS DAY. AFTER 4 MONTHS..STILL THEY ARE NOT REFUNDING MY DEPOSITE BACK..I HAVE PHONE THEM MANY TIME..AND THEY TELLING ME THAT IT WILL BE DEPOSIT BY NEXT WEEK..BUT STILL I HAVE NOT RECEIVED ANY REFUND..THEY ARE ALSO NOT PROVIDING WELL MANNER CUSTOMER SERVICE.
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KGulati
January 6, 2009
refund of money
its been more than 55 days since I have canceled my services. never used a single minute and still havent got my money back. everybody lies in that company. every time you call you will get a different answer. they are all thieves. no customer concern..zero customer service. horrible policies. still owe my $40
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Mark
December 17, 2008
stole my money
After I found out that Union Telecom is charging me with some hidden fees I had canceled my account with them but they still charging me. I changed my bank account number to stop them using it although they are still able to charge, here is the amount they are charging me
12/12/2008 UNION TELECOM 866-832727 12/11UNION TEL $109.44
10/23/2008 UNION TELECOM 212-447021 10/22UNION TEL$206.00
11/18/2008 UNION TELECOM 305-531594 11/17UNION TEL$109.44
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Arton
December 15, 2008
Refund of Deposit
Union Telecom request a refundable deposit to start the long distance calling service. After trying the service for a few months and deciding for a better long distance calling service we decided to cancel and resquested the refund of the desposit. We began trying cencelling the service and requesting the deposit back in June of 08, and after being told that a refund check was on the way we waited. We never got the refund check, even after repeated calls. Everytime they kept making excuses. The last time we called in (November 08) they offered us a calling card to use and I asked them if the calling rate was the same as the service we had and I was told that the rate was the same. After using the card a few times the card was cancelled, and the amount of calls made were not even close to the calling rate we had when we signed for the service. I called customer support and requested additional calling minutes or a refund on what was left and was told that i was misinformed and they hanged up.
Do not use Union Telecom, there are better companies out there.
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