I have been out of my room for four and half hour, during which moment an intruder has robbed my room and took my laptop (acer) and my back pack, together estimated at the value of £615.00. I made a complaint before the accommodation office, and the customer feedback, and I do not have satisfactory response from them.

Researches have been made that, it only take 1minute to open the window and 1minute to break in and take something from the flat. Hence, although I left the window for four and a half hour, the situation would have been the same if I left the room for ten minutes, if I go take a bath, go to the kitchen.

The reason the intruder was able to break in was that there was no CCTV that prevent him to break in, there is no officer that secure the surrounding areas, and there was no solid fence or grill that prevent people to pass freely just outside our window. The company was already advised about the security of the ground floor flats in December 2008, but they did not do anything to prevent the incident.

As a human, there is always a situation where the window is opened and there is no-one in the room. We were told that if the window was at the first stick level, then our room was still secure, which was not. They are not giving me satisfactory response and they are not helping to make the flat secure, hence I demand £1000.00 compensation for my goods that have been lost.