I purchased two airline tickets using my Rewards program. I was charged the $10 per ticket fees.. but later when I looked at my bank statement there was a $75 per ticket fee charged as well without me ever knowing that would be charged. I am very upset. Of course when you call their customer relations Dept. you get India. I was put on hold for a very long time while the girl looked for a supervisor for me to talk to. When he finally came on he said there was nothing he could do. He would pass on the info. to the powers that be and I may or may not hear back. What kind of customer service is this? OH whoops I forgot there is no more customer service.. VERY SAD...