Missed my flight. Was told by United airport CS rep that United could not place me on another airline. Was told by this rep that United only airline flies Denver - Albuquerque. INCOMPTETENT Refused to give me ticket to move to other airline. Went to Frontier to catch flight. United would not relinquish ticket and CS booth in this terminal was not manned. Travel agent had to purchase full fare one way to get me on trip. United refused to honor my ticket home and make right the inconvenience. I spent 3.5 hours on the phone/hold/talking to people in India who finally said: sorry ma'am you shouldn't have missed your flight.

JENNIFER KAPTAIN ONLY HELPFUL PERSON WHO WORKS FOR UNITED, RE-ACTIVATED what was a fully refundable ticket in the first place. Gave me a ticket voucher to make right the inconvenience.

AND Jennifer Kaptain is responsible for me wanting to even use United anymore.

You do not have useful customer service people. After I failed to be helped by the first one, each one echoed "you shouldn't have missed your flight.

I sincerely hope that Jennifer can be recognized and that it is not the India team reading this.

YOU ARE RIGHT, I SHOULD NOT HAVE MISSED MY FLIGHT. THAT WAS EVIDENT. I NEEDED A CUSTOMER FREINDLY SOLUTION. Not to be lied to by a useless customer service rep who has no idea where United flies. Inconceivable.

Back in June 2009 my family was flying from LAX to IAD to our final destination of Copenhagen When we arrive at our final location we were missing 1 Baggage. We filed a missing baggage complaint with SAS who the final carrier was.
In tracking down the missing baggage we were told it is still at LAX and it did not make the plane. The other 6 item did make the plane.
I have been try to work with SAS/UNITED for just less than 1 year to get payment for missing items and still do not have a cent from either airlines They are both pointing to each other as not losing the baggage.

Both airlines are requiring receipts for all the stuff that was inside the missing baggage. Who keeps receipts for all the items that are inside a suitcase.
The receipts that we did submit they would not accept as stating not covered like retainers for my daughter teeth.

I am writing in regards to my flight on May 19, 2008 from San Fransisco to Calgary, AB.

I am very disappointed with the customer service we recevied from your staff. We had been checked in to our flight and were hungry so we contacted the gate services employees to inquire about food services we could go to in time to catch our flight. They told us we had time to eat, and so we did.
We got back to the gate and were held back because we were One minute and 40 seconds late for boarding. We had not heard any final pages for boarding. There were 4 of us and not one of us heard anything.
We felt that were backtracking right away and automatically gave us a food voucher and were apoligizing sarcasticaly.
We watched out the window as our plane was still attached to the boarding dock for at least 5 minutes. Then we proceded to wait for minutes while they took our luggage off of the plane. Then we saw our plane take off.
Our flight was to be from San Fran to Calgary; a flight that should have been 3 hours. Instead we traved from San Fran to New York City, with 1 1/2 hour layover, then to fly from New York to Calgary with Air Canada. Our trip ended up being about 13 hours.
3 out of 4 of us are elementry school teachers and had to have substitue teachers, which cost them each $200. I am a massage therapist and lost 4 clients at $70 each.
We were very disappointed at the level of serive we received. I have traveled the world from Canada to Europe to Asia and Austraila and many other places. I have travelled SAS Air with is deemed to be one of the worst airlines and I feel their customer service excessively surpassed the service we recieved through your airline.
I am a world traveller, and will go out of my way in the future to not take your airline.
I am very sorry that I had to have this experince with your with your airline as I am not a hard to please person.

The below letter I sent to United tells it all:

After planning a last family vacation before our children go their different ways and because it was our last family vacation we spared no expense to make it perfect by taking care to have all expenses handled ahead of time. Our trip started out at 4:30 AM August 1, 2009 at the Arcata/Eureka airport being told by YOUR agent our flight was cancelled. This meant that we would miss our connection flight in San Francisco to Seattle where we were to board a ship for our cruise.

I explained this to your agent and asked him to please check for other flights from Redding, Crescent City, San Francisco and Sacramento. He said there was no available seating on any flight to Seattle in time for our cruise. I asked him if he checked other airlines and he said he would only check United, if we wanted to know availability of other airlines we would have to go ask them ourselves and basically blew us off. Again I told him of the cost of our vacation and begged him for help he said “I feel your pain, next” and gestured to the people behind us. I asked when he knew the flight was cancelled and he said it was the night before when it didn’t come in because of the fog. I asked why we were not called the night before and he said it was because we didn’t book with United directly and went through an agent. What that has to do with the quality of service a customer receives I don’t know.

What I know is: He refused to help us find a flight, was basically rude and didn’t give a care what happened to us or how much money we would lose. I understand an act of God in causing the cancelation but I do not understand why we were not called at the time the cancelation occurred.

Had we been called the night before we would have had enough time to make other arrangements to get to our connecting flight in San Francisco.

We did find another flight on line leaving out of Sacramento on Alaskan Air. After driving 51/2 hours and 310 miles we got there in time to have United issue vouchers for our flight and switch to Alaskan Air. Alaskan Air could only book one of our party because United only switched one ticket not all four. It took Alaskan Air over 45 minutes to get the switch done over the phone; again we almost missed our flight because United screwed up. We barely made our cruise; we were the last ones on board.

Now, we had a vehicle left in Sacramento so one return ticket had to be switched so we could pick up our car. I called your 800 number (another expense because YOUR agent didn’t call us when the flight was cancelled) the United agent said it would cost us $150.00 to switch the ticket plus an additional charge of $77.00 for the extra distance of which I don’t know what math he was using because when I measure Eureka from San Francisco and Sacramento from San Francisco, Eureka is definitely a greater distance. At this point I’m very angry and ask for a supervisor and I get passed on to a person who says he will wave the $150.00 but he can do nothing about the $77.00 charge. I asked to speak to his supervisor and he said he didn’t have one, again I believe I was lied to. I told him how angry I was and wanted to speak to someone else; he said there was nobody else. Because I felt I was left no choice I took the switch and the additional charge of $77.00. The departure of the flight time was too close to the time we would be arriving in port and the cruise line said the flight would probably be missed.

The next day when we were in port I called my agent (another expensive roaming cell phone charge because YOUR agent didn’t make a phone call when our flight was canceled) and explained to her what was happening and she was speechless as to how crappy we had been treated by United. She found us a direct flight out of Seattle at less money, again on Alaskan Air at an acceptable time so the ticket was switched.

I spent 3 days of our cruise under a large amount of stress, multiple cell phone calls with high dollar roaming charges straightening out a mess that was created because YOUR agent didn’t make a call at the time our flight was canceled.

I am still so angry that when I think about it I can feel my blood pressure rise. I will tell my story to anybody that will listen, my children will post on their Facebook pages the tale with a message to pass it along, I will tell all my friends and will encourage all who read my story to boycott United.

For information only: My husband and I are in our mid 50’s and are looking to travel a lot as we look toward retirement, we will not be using United, my son is in the Army and daughter will soon be in the Army, we fly them home whenever they get leave time. We won’t be using United. My youngest daughter is in college in Chicago, we fly her home at least 3 times a year. We won’t be using United. As a matter of fact we won’t ever use United again. I will drive 51/2 hours to Sacramento every time if I have to or take alternative transportation. United will not get one more penny from me or my family again. I will not support a company that treats its customers so badly with no conscience. I have never encountered so many uncaring people in my life from one company. I will be sure to let the stock holders know.

I booked our tickets on Continental. I used our Chase Continental One Pass credit card so that we would not be charged for our two bags. The outbound flight was fine. When we checked in for the return flight, which was on United (even though we had booked through Continental), we had to pay $25 per bag. We complained to the agent, who brought in a supervisor who told us that United does not honor Continental's fee waiver. I understand that when companies merge that there are going to be problems. However, that is not my problem. I want my $50 back from United. I have written to them. I will update this posting with their response. I hope somebody from United reads these posts, because this is really lousy customer relations.