Hi,

Does anyone have an address to the legal department for United Airlines. Any ideas on how I can take them to court?

I would like to take them to small claims court and can not find any info.

Amazing if they had good customer service, their info would be everywhere. I guess that is why noone can get a hold of them. They stink.

I was charged $175 for checking my surfboard (ca 7 feet in a padded travel bag) from Honolulu to San Francisco. To add injury to insult, my board was severely damaged en route--cracked ("flexed") across the deck of the board about 2/3 up from the tail, and the tail smashed as well. I used to grumble about the $50+ charged in years past, but $175 is excessive. Surfboards are indeed unwieldy, large and susceptible to damage, but they are also comparatively light and damage (particularly the kind of damage my board sustained) is easy to avoid. The UA representative at the baggage claim told me that I could not file a damage claim with him, stating that the only venue for this was online. He claimed that the damage was not UA's responsibility despite charging me $175 for this "service." And despite numerous phone calls to UA in the aftermath of this BS--each ending with a promise from the UA representative that someone from UA would be getting back to me to help me resolve this issue--no one has responded.

I had a ticket for a flight out of Chicago (Ohare) to Los Angeles (LAX) on a Sunday night. I got to the airport to find out that the flight had been overbooked and I was placed on a "confirmed awaiting seating assigments" list. Unfortunatly not enough people missed the flight, or volunteered to give up there seats so I was bumped off the flight. In this process of waiting for my seat I was confronted with rude employees, who didn't care to explain the situation to me. I am only 19 years old and I have never had this occur, I was very confused, and no one cared to help me with my questions. I tried explaining that I had school the next day and medication I needed to take in my luggage, yet the staff waited to tell me that I didn't make it on to the flight after the plane had already taken off. They got me on a flight the next morning, then told me I could choose between $575 or a free round trip flight. The rep told me that taking the $575 would be smarter, so I did. He then said United would put me up in a hotel room and pay for transportation there. I live with my family and wanted to go home so I asked for transportation money instead. The representative calculated how much a cab fare would cost to my town, and came up with $25 each way. He then gave me two $25 vouchers, one for the way there, one for the way back to the airport. I have no idea how much cabs cost and believed what I was told, and accepted the vouchers. When I arrived home the cab fare was $80, I was beyond mad. I am a college student who is very low on money, I can not afford to pay for OTHER PEOPLES MISTAKES. I had to take a cab to the airport the next morning which cost about $80 again. I talked to several people at the airport and all they told me was basically that since I had accepted the vouchers that there was nothing they could do about it. They also told me that since the economy is so bad that they can only give out $25 vouchers, and that I could call customer service but they would just tell me the same thing. How on earth is a hotel room and transportation equal to two $25 vouchers? When I got to LAX I had to get another cab since the person who was going to pick me up the night before had to work now. All these cab rides costed me around $250, once again, I am a college student who has very little money. So basicaly United screwed me over, I was unable to fly out on Sunday night, I missed school on Monday, I could not take my medication and now have to see a doctor to try and somehow fix this, I had to pay $250 in extra cab fares, I didn't have my clothing, mediciation, and other things I needed that were in my luggage which was on the plane, I was faced with several rude employees and I wasted hours of my time waiting at the airport. I will never fly United again and hope those of you reading this will choose a different airline as well.

I booked round trip flight (UA 0334) from Minneapolis, MN to Chicago, IL for my family. However, my wife decided to stay home with our 15-month baby instead of taking chances with airport delays due to expected snow storms in Midwest region. I called the Customer Service line and requested that the ticket of my wife be cancelled. I was told that if I cancell one both of the tickets would be cancelled. Then I told the persona that I do not want cancel my ticket but only that of my wife. He said he could cancel the tickets and then put me to a flight that was leaving one hour after my original flight. Moreover, I inquired about what would happen to my returned flight on Sunday. He assured me that since there were seats available in that flight; he would rebook me the same flight. I said OK. He asked me about my credit card information. As soon as I gave the credit card information, he hung up the phone. I received an email from United Airlines confirming the cancellation of the previous ticket (Confirmation no: S6MHW8). I waited the next email for my new reservation. It never came. I contacted the customer service center again. They told me: there was reservations for me and worse there were no seats available in other flights for the day. I asked them how they could cancel my ticket without securing me first for another reservation. They ridiculed me. Because of their accent, I asked them where they were located. They said in New Delhi, India! I requested to talk to a manager but they would not do. I was and still very frustrated with United Airlines. I had to cancel my hotel reservation with penalty because there were no other flights from any other Airline for such a short notice.

By outsourcing customer service to New Delhi, India, United Airlines may save some money but I assure you that the customer satisfaction is going to go downhill. Instead of hiring customer service professionals with traditional American courtesy, United Airlines decided to do on the cheap---outsourcing customer service to untrained, rude, less paid, Third World employees! Is this worth the price? I am a very, very unsatisfied customer. United Airlines ruined my holiday! Customers: stay away from United Airlines. I normally fly with Northwest/Delta but this time I made a huge mistake and I paid a very heavy price.

United Airlines is the WORST in customer care. I wanted to use the credit for an old canceled ticket. It is NOT possible to do it online - you have to call them. And when you call them, it is impossible to talk to a human being. You just keep going round and round within their system without getting anywhere. I swear I am not going to book anything with United Airlines anymore. It is a terrible experience.