United Airlines lost my bag when I flew internationally to Paris, France for a 5 day official visit on July 5th, 2009.

I was told by Paris airport (Charles de Gaulle) baggage desk that the case will be handled by US office as I was resident of US, however they told me to buy necessary items during my trip and wrote on Delayed Baggage Report (PAWOB Locator - M56TSJ)to "Send in the receipts" to UA for reimbursement.

With no alternative, I spent 274 Euros causing inconvenience to me, which did not allow me to concentrate on my office work. I had to call internationally (on my dime) to continually check on my baggage as I had to change my hotel 3 times during the trip as I was visiting different locations. Eventually I did not get my bag and had to return back to US.

Having reached home, I went through the process of sending my receipts and Baggage Claim Form with all details worth $ 733/-, with lots of follow up and phone calls that I initiated (8-12 hours over several calls) where I was given several times conflicting updates/advise.

Finally I received a letter on August 27th stating apologies and thanking me for my patience while UA could not find my missing property. It also stated that my claim will be resolved without delay and UA's check in full payment of my claim will be mailed to me shortly.

I received a check of $733 only with a note in the back "Endorsement of this check is in full settlement and release of all claims that payee has asserted or may assert against UA...". I followed up and spoke to a supervisor who told me not to deposit the check rather send the receipts back to headquarters to consider all of the inconvenience I had gone through so the balance payment ($ 386/-) can be sent based on the statement in the letter dated Aug 27th.

On 9/25, I received another letter dt 9/23 from UA (Ranbir Singh - same person who wrote the first letter) stating that the claim was settled considering that the items I bought replaced the items lost in the bag, hence $386 cannot be paid as in essence UA will be paying me twice for the same articles.

What I do not understand is when did I sign a contract with UA to be inefficient in providing service and causing me lots of troubles and extra work. When did I allow UA to take a decision that indicates UA management controls my time so on their behalf I have to again shop to replace my wardrobe? When did I allow UA to loose my precious (emotionally attached) items which I was given in my past by friends and family due to some special events and achievements I made? When did I allow UA management to relieve me of these precious memories which I was able to connect whenever I used those articles?

I hope UA management reconsiders their decision on receipt of this complaint as I have decided that I or any of my immediate family will never board United Airlines, if this is how a consumer is treated by UA.

I purchased three airlines tickets from united.com for travel from Boise, Idaho to Kansas City, Missouri next month for myself and my elderly parents. The cost was $331.40 each. The purchase was made on August 2nd (Sunday). The next day I found that the price had gone down to $240.60. I called United's costumer service line and they refused to honor the lower price. I lost over $210 simply because I bought the tickets on the wrong day! I feel that their policy is unfair and should have a price guarantee.

I don't know what is up with United Airline's delivery service for delayed baggage, but it is really strange and substandard.

My family and I flew back from Paris and had a two hour layover in Chicago (our entry point into the US) on our way to our final destination of SFO. Two hours would have been fine, except UA couldn't get the cargo doors open, so it took one hour to collect our bags and rush through customs' long line. The net net is my family's 6 bags did not make our connecting flight to SFO.

I immediately did what I was supposed to do in SFO - I filed claims for all 6 bags at the UA baggage kiosk. I was informed in my claim form to visit the website for an update. Some update. The information never changed until right before I received my bags.

One bag took 14 hours to get our home. Five bags took 32 hours, despite UA's claim that "most bags" were delivered within 24 hours.

The strange part was the delivery people UA used. The first delivery was made by a sloppily dressed man in a beat up small truck with a shell, and apparently his little daughter and wife. The only reason I saw them was they were exiting my side yard and I ran out to ask if I could help them. They left the bag by a little used side door, despite my instructions to leave them by the front door. It would have taken me days to find the bag had I not seen these people leaving my side yard.

The next 5 bags took much longer, and I had to call UA 5 times. Each time I called I was told the bags were still in SFO but would be delivered by x:00. Each time the appointed hour arrived the bags weren't there and I had to call again. When they finally arrived, 32 hours late, they were again delivered by another random, sloppily dressed man, in a tiny beat up car (no UA signs anywhere), with a woman asleep in the front seat. I am certain that the reason our bags took so long is we have 5 of them, and UA is using random people and requiring these people use their own cars (no matter how tiny) to make the deliveries. I'm sure that these random people saw our 5 bags and told the airport personnel that they couldn't take such a large load - it would have to wait for the next person.

UA's delayed baggage delivery service is terrible, and there is something very wrong and unprofessional about it. It is as if they are asking random people to drop the bags off on their way home from traveling (perhaps UA employees who were traveling on personal trips with their families?) In trying to cut costs, they have gone too far on this one.

I had one of the worst experiences of my life at United Airlines, I had to watch as my son was poked and prodded by some greasy guy with dirty long fingernails and unwashed hair hired for security, he kept poking my sons stomach and I wanted to slap him. If it wasn't for the man in military uniform and rifle next to us I would probably have protested. My son came to the airport to see me off, he was not going to take any flights. I have always remembered that event as truly distressful.

I just got back from Australia using United Airlines as carrier. The first flight to sydney from LA was delayed for 3 hours, we (me and my son) practically sleeping on the airport since the plane supossed to leave at 10:55am. Instead we leave LA at arroud 2 am. It was fine, we can get a rest when arrived in Sydney.

BUT on my way back to USA, the plane got delayed AGAIN, they said it got delayed on Melbourne so they arrived in Sydney late. This time I freaked out since I have a connecting flight to Denver, and the TSA on LAX required everyone to pick up their baggage in LA due to security concern. Well, we arrived in LA, completely late, long lines at the baggage claim because the suitcase takes forever to come out. We have to reschedule our flight, with the United Airlines customer service in LA which were no help at all. Unprofessional, rude, not well organized. People were all over the place confuse don't know where to go, or what to do. We are exhausted, and this "customer service" people completely ignoring us. after waiting in line for about 2 hours, it is my turn to reschedule my flight, the customer service attendant was rude, he bassically treats me without any respect, he asked me, "what do you want?" after I stand there in "line for denver reschedule" for 2 hours!!! he droped my baggage tag that goes to the suitcase handle and told me to pick it up. He is very mean and make no sense, he treated all 5 caucassian people that is infront of me with respect and kindness, he even apolgize to them repeteadly. When it's my turn, he turns to monster and treat me like I'm a trash because I am female and asian.
This is really sad, and repulsive to me that in this time, there are still people like that. United Airlines deals with travel bussines. Travel means customer from arround the world. Arround the world means people from all kinds of different racial background. I don't think I have to explain this much further, but I am dissapointed with United Airlines. This issue is very sensitive. They should not hire this kind of people for this kind of bussines in the first place anyway.