In 1983 I was flying alone from Oregon to San Diego. I had to change planes in San Francisco. I boarded the plane and settled in for the last leg home. Everyone had gotten on the plane. A flight attendant approached me and asked me to come with her. I did. I asked her 'What's this all about?' She said nothing, but continued escorting me to the front of the plane. When we got there, she pointed towards the gantry-way and said, 'there please.' I exited the plane, turned around and saw another person head past me into the plane. I asked the flight attendant, 'What's this all about?' She smiled and closed the door in my face.

I had no answers and only questions. I headed to the ticket counter and got no explanation either. Finally I asked, 'Did you guys overbook the flight?' The ticket agent just smiled and said, 'I can get you on another flight in 8 hours. It's not already booked.' I was a juvenile at the time (16 yrs old). I asked if that was all they were going to do for me and the ticket agent said nothing. But she did hand me an updated ticket.

I was so ticked off. All they had to do was tell me they had made a mistake by overbooking the flight. But they wouldn't. The booted a juvenile too.

I swore that I'd never give United Airlines a penny of my money as long as I lived. I have kept my promise. I am now a General Manager of a multi million dollar store. I travel each year... sometimes twice. Has United seen a penny of my money? Nope.

You United Airlines people ought to learn something from this.

When my father passed away, I needed a bereavement flight. I had to deal with customer service in India that had no compassion. They put me on flights that would take over 12 hours of flying (3 normally) and return me on a day that did not work. I finally took some flight times and told them I had a $200 credit voucher good forever. United could not find it in there system. Then they found it but only partially. They would not honor my credit. This is hours later. I then told them to use my 67,000+ miles and just book me a flight. I figured I would get the times I needed and use the 25,000 miles.
Because it was immediate, they would have to charge me 50,000 miles.

At this time, I had hardly had any sleep as my father passed away early that morning. I told them to just do it. Guess what, my miles just expired and if I paid full price, they would reinstate my miles for future use. So United STOLE my miles and my $200 credit. I finally booked a flight on Jet Blue for less money. It was one of the best flights I had. Now they want to charge extra for baggage and they are at the bottom of reported customer service. What goes around comes around.

As far as I am concerned United Airlines can go to h%*l. They rightfully deserve it. Nobody will take responsibility after repeated calls and letters. I dare United to rebut these facts!

United Mileage Plus + Chase Bank

I am a United Mileage Plus member. I receive unwanted and unsolicited credit card offers from Chase Card Services every month. I have entered my SSN on the “no credit card offers” list, I have telephoned both Chase and United, I have emailed both Chase and United – all to no avail.

I am planning to withdraw from the Mileage Plus program because of the annoyance. It is simply not worth the aggravation.

I have had terrible experiences with United over the years and swear I will never fly them again. But this last time takes the case.

I flew from LAX to Cedar Rapids, Iowa on July 2, 2006. I arrived an hour and half early for my flight. The lines were really long and not moving so I went to the self check in. It said I could not take that flight as my flight was delayed making it impossible to make my connecting flight in Denver. I had actually called one hour before I arrived and was told my flight would be on time. I was upset as I did not want to wait all day at LAX. So the very nice lady at the service phone told me I could catch a flight that would be about 45 min. later than my original scheduled flight and go through Chicago. The trick was that the next flight going out would not be until the morning, so I would have to spend the night in Chicago. I told her I did not want to pay for a hotel there and she assured me that United would cover the cost and that I just had to go to special services when I got to Chicago. I arrived in Chicago around 11:30 PM and when I went to the special services counter she told me about they said the were closing and could not help me and sent me down to baggage claim office. There was a long line there and I was tired. The lady said she could not help me and that I would have to pay for the hotel and contact United later about getting reimbursed. She then gave me a pink slip for a discount at select hotels. The next day I contacted United customer service and they said they could not reimburse me despite the fact I had the lady's name and ID. I also tried at the airport the next day with no luck. After numerous calls for help I finally got someone who said they would give me a $100.00 coupon for another flight. I did not want this, but since I could not get the money back I took it.

Now of course that means I have to use that stupid airline again. So I book a flight to Portland from Burbank online and put in my coupon number. I get back an itinerary that is not what I booked, but is from LAX to Portland and different times. I call the customer service again( and by the way I always get their India office and have to talk to people I can barely understand). They said they could cancel that flight and I would have to rebook it. I said what about my $100.00 coupon and he said I could not reuse it. After much argumentation and persistence and calling back I got a supervisor to rebook it properly with the discount. But when I saw my itinerary it charged me the full price. I had to call again and they assured me they would give me the $100.00 credit. After two days it finally showed up. But I spent about four hours on the phone trying to get a $100.00 discount which should have been reimbursed for my hotel. I swear I will never fly them again after I take this flight and use my 66,000 Frequent flier miles. I was saving this for Australia. After that I am done. I think more people need to write their complaints and while I was on this last flight I heard many customers complain and one took my name on a list where she is writing to Congress and the FAA about this airline. They do not care about their customers so why should we care about them.