This insurance company is a poor excuse for even calling themselves insurance company. I do believe they'll insure any one. It took this company three months to pay for the damages that was done to my truck by one of their insurer. There insurer hit my truck and fled the scene. They kept telling me that they had to investigate, investigate what there insurer never reported the accident or report there truck stolen but they want to give me a hard time in repairing my truck. I could never get in touch with my adjuster his supervisor Antonia Campell had a very smart a jazzy smart mouth like they were doing us a favor. They didn't want to give us a car that would accommodate a family of six they wanted to pay for a com pac car only. United Automobile Insurance Company located in here in Georgia and across the way need to not do business at all.

I was in a wreck October 23, 2008. At a stop light a car rear ended me hitting me into another car in front of me and then instead of hitting the brakes, the car behind me hit me again -TOTALLING my suv! Of course the person behind me had United Automobile Insurance and as you can imagine it is now February 15, 2009 and i am still waiting for my settlement check and my bodily injury check! The first month of my claim the Insurance company never contacted me and when we did finally get ahold of them they refused to take liability even though in the police report the car behind me admitted to hitting us and that they were not even paying attentin when the wreck occured! So UAI finally started to process our claim and told the body shop to go ahead and try to fix my car when the body shop originally told me it was beyond repair. Now UAI is trying to say that I told the body shop to start repairing my car. Even the body shop is arguing that I didnt tell them to start working on the car and that UAI told them to. The total damages to my car total over $8, 000 but they only want to give us half of that and give the other half to the body shop. I even got my insurance company (Allstate) involved and they got me a rental car for a month because UAI wouldnt pay for me a rental car. When discussing that I deserve the full amount my car is worth the woman that was in charge of my claim (Erica Subberath/Subberuth (check spelling for last name) starting laughing and cussing to my step father over the phone (the car was in his name). My mother contacted the Texas Board of Insurers and gave them our complaint and when United Automobile Insurance got contacted about it they completely lied about every detail of the claim and said that it was us that wasnt returning their phone calls and dragging our feet trying to resolve the claim! The body injury claim guy (Richard Green) that we were dealing with didnt call me for two and half months after the wreck. I was taken away in an ambulance from the wreck and they had no idea if i was alright or not, dead or alive.. and didnt seem too worried about finding out. I didnt have any broken bones or anything but it did keep me from working at my job for two weeks which is a big cut in my income being an independent college student. I had to have help getting up out of bed or getting into bed, standing up, getting dressed, etc.. because my body was so badly bruised and whiplashed. I FINALLY got my statement recorded with him two weeks ago on a monday which i was assured that i would hear back from Mr. Green at the end of the week but still, two weeks later going on three, have no heard back. I have left countless messages on Mr. Greens voicemail to contact me as soon as him can but still have heard nothing back.

We are finally going through our own insurance (Allstate) and they are going to take my car and giving me the full $8, 000 for the car, therefore United Automobile is going to have to pay the body shop whatever they owe them and still give me my bodily injury check.

If you have to deal with this company my heart goes out to you and buy lots of advil and maybe take up boxing or something to get all your anger out after having to talk to these incompetent claim adjusters!!

Its going on four months now and im praying i dont have to deal with these people ever again! Please stay away from United Automobile Insurance!!!

August 23, 2008



RE: Claim 457495-002
United Automobile Insurance Company

July 19, 2008, I was pumping gas at Valero Gas Station located on the corner of John West and La Prada Road when a van struck the front end of my 2008 Hyundai Tucson. Due to the damage only being scratches I opted to not make a police report because the damage was minimal and I only asked for a copy of his insurance card. Two weeks later I went to Bankston Dealership located on NWHGWY and Abrams for my estimate which came to a total of $368.51.
Ever since the estimate was completed and submitted to United Automobile Insurance Company I have since been waiting for them to complete their investigation over this incident. Their investigation concludes of the policy holder to contact them and get his side of the story (quote Debra). I have been waiting for over a month for him to get back with his insurance company and state ‘yes this incident took place on July 19’ but that seems unlikely.
Debra at United Automobile is supposedly handling my claim number. Overall the entire staff that I have spoken with about this claim seems uninterested in resolving this and has not made any attempts to get the ball rolling with processing my claim. I even mentioned that I would contact my insurance State Farm to let them know what was happening and Debra commented that it “wouldn’t do me any good because the estimate is under $500 and my policy probably has a $500 deductible.” After listening to her make this statement I became gravely concerned that this Insurance Company is not diligent with taking care of claims in a proper manner.
I am forwarding this information to the public in hopes of exposing this company for how it handles claims. From what I have been through with them they come across as very mismanaged and unprofessional. Even though my damages are $368.51, it is the principal of the matter to honor the claim filed and pay for the damages. If anyone can get this company feathers ruffled I know it’s the free press! Your help is much appreciated!