Wednesday, July 7, 2010Castle Group and United Community Property Management in Vizcaya Association

Rob Reply to his point of view of my Comments

Well I have to agree that in fact Viscaya is a nice place to live. When the people it supposes to protect you and listen to your problems do (Property Management), in fact I have not seemed that ever from the Vizcaya management or the security company not just yet.
I have to agree that the place has performed an outstanding job keeping the place clean, and the green areas are by far the most well maintained and beautiful I have ever see.
But the truth is that is not all they suppose to do. I have purchased the stickers, I have purchased the new buttons, and a year later the buttons ran out of batteries and by just one week over the year period they made me purchased my entire 4 buttons one again. Again you can see here the reflection of a property management not only by Castle Group but by United Community as well, the unwieldiness to work around our community issues and needs, needs which most of the times they create them self, recurring upon us.
Us the people that work every day and pay our bills on time, that cut our grass twice a month rate $50.00 add-on bill to our so call “Nice place to live” Vizcaya community.
The issue I have with my hummer and the commercial vehicle rules is only an obsession or frustration from Vizcaya management attempt to make something work, and I have to say, I speak for myself.

A nice community is not only about the thing that our perfect live offers us or how we see things. A nice community is a community that stand together in the good and the worth, like we the Vizcaya community have had put up with all of his wrong decisions in selecting wrong companies or solutions to our community entrance (automated entrance, meaning stickers, electronic buttons, etc).

We can be flexible and understanding with Vizcaya mistakes and we can go to long lines everyday of our exhausting lives, where some of us work 10 0r 12 hours a day.
We also can wait almost a year for our security or security illusion by been a gated community get jeopardized by Vizcaya property management decisions and the speed of how they approach the incident where we left out without a 202 ST Exit gate columns where damage and we had not automated gate to close at the 202 street entrance. Mind you security than where only provided until 10:30 PM.

I don’t know if you remember getting there and having all this stickers issues and having to go back to flamingo entrance and spend 30 minutes to go into your home after the hours 10:30 pm except the weekends.

As far my cover goes, is not a matter of ordering a cover since it has been discontinue by GMC.
As far my garage, I explain we package or products and work in our laptops we built in our garage.
As far as an option, you do not two a vehicle, creating a $261.00 expense to a person living in your community that in fact is trying his very best to find a solution, where all the odd’s point to a $400.00 cover solution.

So Rob, Yes Vizcaya is a great place to live, WITHOUT UNITED COMMUNITY AND CASTLE GROUP MANAGEMENT THERE.


Thanks,
Ariel Sanchez
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Labels: Castle Group and United Community Property Management in Vizcaya Association
Vizcaya Community in Miramar Florida and Property Management Cruelty
Castle Group Property Management unprofessional staff & Employees. Read more @ http://wornfix.blogspot.com/2010/07/castle-group-property-management.html

Hello my name is Ariel Sanchez and I recently live in the Vizcaya community by 202 street and Flamingo RD, Miramar Florida. I have to say it was a place to come home and just forget about your day of work, your boss and perhaps every other stress our daily live may had for us. I also can say it always has been a very well organized place and within order…until now last couple of months since the new management took place and changes were made within the security company in charge of the Vizcaya community and perhaps forgotten rules within the condominium bylaws…I explain in just a minute or two.

Well, despite the fact of the economy in Miami or I should say south Florida fall of the real estate empire, or I should say inflated market…well people where force to look for a more economy way to do business or attempt to make a leaving by running the business from home. Some of us had offices where we parked vehicles overnight right at home because of hours of operations and as a consequence of that we were force to park commercial vehicles (by Castle Group standard I have to say). Castle Group is a cold blooded company with no morals or idea what is to be a blue collar worker, mind you I speak for all Vizcaya community who had in fact their vehicle towed without a writing letter, proper management approach to old forgotten condominium bylaws which the new security company is trying to enforce overnight at Vizcaya community expense.

I personally have an H2 Hummer, which in fact is all rapped with the work that we offer within our online stores we have and services throughout the internet as well. The vehicle is mainly used to provide presentation outside Florida and sometimes to local presentations as well. Mind you I have had this vehicle for over 2 years living in the Vizcaya community passing by every day by 202 street entrance right in front of the old security company in charged. What is more of a contradiction here is that in fact was the same Castle Group company in charge of management than!!!

Well one day I wake up to find out overnight my Hummer was categorized a commercial vehicle and in fact was going to be tow if I do not removed it from the Vizcaya perimeters. Mind you that was the only car I had at the time and was in fact an overnight huge concern as a house hold and father of two kids, Andrew age of 3 and Ariel junior age of 6. This is also the car I use drive my kids around as well. In addition, my 72 year old Dad lives with us and is an everyday struggle to deal with. Let’s continue with my little encounter with Castle Group, Castle Group very nice name and very nice website as well, but what or who is behind this beauty of I could say show business, well this are people that although I when and talked to everyone in charge or in relation to my 7:00 am to find out that morning window sticker that said “Your car will be tow”, mind you all this time I almost believed I have had done something wrong the day before…well let’s continue!!!

After been re-direct from place to place, people to people I finally found Ms. Patricia Bernard a very nice lady, very toll too…she nicely bounce me back and forth too, until she had no choice but to speak to me since everyone else in Vizcaya point me back to her a couple of time. I explain to her once she realized by no choice or her superior decision she had to speak to me, or at least listen….!!

Well I explain about my Hummer H2 rap or commercial category it had earned in the new re-born Vizcaya management and was unfair no to apply the rules because I was in favor to rules that maintain my community level appearance. However I specifically asked about the condition to be recreated in order to change my Hummer commercial appearance to a regular overnight citizen that likes to follow rules. She in a direct solid answer said, well just cover the signs and you be alright (meaning me). Well I thought that was easy enough and a car cover should do the trick, and right away I call my rep at the Williamson Cadillac and they advice me that in fact the car, well in this case the Hummer H2 cover in fact was discontinue and just the SUV option was available under special order that will take up to 3 weeks, 3 weeks I said…well I have one car…I already explain to everyone my wiliness to recreate effectively this new, or I should say Old Vizcaya bylaw….what should I do…well they in fact give me one week which I thought was in the most cases fair, finding out the news of my $400.00 Hummer cover was discontinue I have to go to plan B, plan B came over the long 4th of July weekend and in fact the very same weekend I when to Walmart® and I got myself the biggest car cover of it class size 6, well in fact it was big enough to cover from back to front, but was not wide enough to reach each side all the way to the bottom of the vehicle, I said to myself…waoo my www.diesel letter where expose and this is not a final solution…again I tough my effort as part of the community was going to be acknowledge and I was going to be Ok until I could find the right fit to a Hummer H2 truck cover to finally meet 100% my association requirements..!!!

Well this is why I said earlier that Castle Group management in Villa Vizcaya @ 202 Street & Flamingo Rd, Miramar Florida are inhuman and heartless ( count all possible synonymous you can think of it as well) this people have no respect for a his community or care what the community had to say…nevertheless see the effort that we had to go everyday to maintain our way of life, a decent way of life and help instead concentrate in the negative but rather yet the positive of the community.

Sorry if my feelings get on the way of my history and I get carry away and somet6imes lose my point, well to finalized I will say the morning of July the 6th 2010, after that long weekend holiday and me making all this extra effort to make things right I wake up to a hard reality which in fact was…my ¾ covered Hummer H2 was towed.

I decided to talk to Castle Group for a last time and find out if in fact this could had been a mistake by a security officer, well I was sent to central management and I spoke to a gentleman which name I did not record or remember, well he called the security in charge of the night my Hummer H2 was towed and he brought with him a single picture of the very bottom one side of my Hummer H2, where half of my website was display…mind you don’t forget this is a H2 Hummer rapped all around. Well the staff member on Vizcaya central management office said with his owns words that in fact he saw a cover and in fact he though also that security had made an extreme decision to towed my car. He even called the tow company and make arrangement for me to pick up the car for a small fee of $50.00. I was so happy to the fact that I struggle and effort was recompense with positivity and understanding from a community and management that their main Job is to attempt our community and enhance good values of such as well.

Forgive me, but this will be the end for sure. Two hours later while I was trying to finish my day of work and other daily live issue, I got a knock on my door, and I look and there it was two securities guards, the nice gentlemen who said that they, meaning Castle Group management made an honest mistake (exact phrase he had used) and last the president of Vizcaya who said eelier as well he promise to find a solution as well to my situation…well I asked what was the problem since I felt overwhelmed by the attention of my Castle Group management and staff members…they took the time to come and tell me that whatever that have had said earlier was in fact retracted by an unanimous decision of all Castle Group and I was going to pay a full charge towing expense of $261.00 and the next time I should get a cover will cover 100% my H2 Hummer.

Well fellows, here it is my experience with Castle Group, a company who claim to live by a constitution that says “To be proud of everything we do”


Castle Group Constitution:
CORE PURPOSE
To be proud of everything we do
VISION
To enhance the lives of our employees and customers through the provision of unparalleled property services.
VALUES
Integrity
Tolerance
Team
Contribution
Personal Growth
Life Balance
Innovation
Fun

7.“Life Balance” will be required, not wished for.

The best part is where they said “Life Balance”, well if life balance is shown in above experience…I could say we are heading tours Communism!!!


You could read full history and follow by blog @

http://wornfix.blogspot.com/2010/07/castle-group-property-management.html
Thanks,


Ariel Sanchez▐ Customer Service Technician