I submitted a faxed request for reimbursement of a dental bill to United Health Care on December 30, 2010. My fax was acknowledged. When we did not receive reimbursement, I faxed the request and all documentation a 2nd time on January 24, 2011 (acknowledgement received). I checked the website and on January 28th and there was no documenation on the receipt of my request, so I faxed a letter and all documentation to the attention of an account manager on January 28, 2011, and again rcvd acknowledgement of receipt. Still no response. I called on February 3, 2011, and after waiting for a long period of time, I was allowed to speak with an account specialist. He (Richard) told me his our request had been denied as it appeared to be a duplicate request, but that appeared to be a mistake and he would escalate payment to us and we should have the money in our account with in 7 days. I asked him why it takes so long to put money in our account (my current flexible spending plan does it the next day). Not sure if that upset him or the fact that I voiced my opinion on not letting a person know if they are denying their claim, so that I would continue to send faxes with no response, , but found out today, he did not even bother to put notes in our file about his conversation with me. On February 9th, 2011, I called and spoke with Rosemary A (thought she was an account specialist, but apparently not, as she could not authorize immeidate payment). After I had spend another half hour on the phone with them, I was a little upset and advised I wanted a check overnighted to us, as it was uncalled for to wait this long for reimbursement of $132.00. She told me she would have this escalated and account manager would call me this morning. No call ever came. I called againt this afernoon and spoke with Sharon, who had advised me that Rosemary did not bother to escalate my request. I advised I was not hanging up until I spoke with someone that could help me because after waiting on hold for 30 minutes, she told me that our claim had been denied as a duplicate. She said that is not going to happen. I was so upset I hung up. It should not be this difficult to get the last of our funds out of this FSA account. *****This company has by far-----the worst customer service I have ever seen. They must have outrageous phone bills for the amount of time they make people hold on the line. Would never recommend them**************