|
June 15, 2011
Drop Off Fee
I found out today that UPS is now charging a DROP OFF fee if you drop off a prepaid package. Dish Network had sent me a new received and a PREPAID label to return the broken receiver. When I dropped it off at Phoenix Drugs in Leesville, LA, I was charged a $1 drop off fee. They told me that other stores were charging more, and I called Dish about the additional charge. Dish had never heard of this, so I did some research online. There are several comments about UPS charging a drop off fee for a prepaid package. This is absolutely ridiculous. If this is accepted, the charges will only go up. Soon, you will be paying $20 to drop off a prepaid package.
|
|
|
Helen
December 25, 2010
Unprofessional delivery service
I have placed an order with your supplier on 16th of Dec 2010, and paid
the money with in 10 minutes of deal via PayPal to make sure that I
receive my shipment on time., The supplier entered all the information
and prepared the package to ship and instructed UPS Chinato pick up the
goods on 17th of Dec 2010. Apparently UPS Chinain Shenzhendid not pick
up the goods well until following Monday 20th dec 2010. You can imagine
how bad the courier company will be if they do not pick up a parcel well
after 3 days on promise date to pickup.
I was given tracking number and I was checking constantly online the
status of the shipment, on 21 of Dec 2010 in the morning I checked that
shipment is waiting for custom clearance, and as my pervious experience
in the delay for custom clearance, I rangUPS customer service center(on
131877), they told me that parcel has been arrived in Australia and
waiting for custom clearance, I told them that if the parcel cleared same
day afternoon I will pick up the parcel from your depot. In the
afternoon around 4:00PM I checked the web site and see that parcel has
been cleared from customs. So I rang the customer service again to find
out the opening hours of depot for the pick up, at that time I was told
goods has not been arrived in Australia yet.So I said the customer
service staff thatin the morning I was told that goods are arrived in
Australia, so who is given the correct information, the lady in the
morning or himself, he said he can only give the information what he saw
on the system and that is that shipment has not been arrived in
Australia yet.Then I spoke with his supervisor named Jason Pital, and
told him that since parcel has not arrived in Australia, I will not be
picking up the parcel myself so please arrange the delivery at the
original delivery address and that parcel is very urgent and please make
sure that driver do the delivery as early as possible, he promised me
to do so and to follow up himself
On 22 Dec 2010, I rang around 20 times to UPS customer service number,
all the times calls routed to their call center in Philippines or India, where every time I was given a different story.
Initially they told that delivery driver will deliver the goods between
9 AM to 5 PM.
When I asked them for various occasion for contact number for local
office so I can talk directly with person in-charge of the dept and find
out the right situation, they told me that there is no local number to
contact, I do not understand that a company registered in Australia and
doing business in Australia does have local address, does not have a
local number, however they promised me that some one will ring me from
the local deport / office, . I did received a call from a fake local
number just to listen to a lie that driver will deliver by 5:00 PM.
On various occasions when I was ringing the Call center 131877, I was
told different delivery hours from 9: 00 AM to 5:00Pm then it changed to
9:00 AM to 6:00 PM and then to 7:00 PM and finally they told me that
delivery can not happen on day, every one has promised me whole day,
just because delivery driver was failed to pass by my street.
Now I had day off from my work to receive this parcel because UPS can
not give any fix time from 9:00 AM to 5:00 PM, so I have to wait whole
day at home for the delivery.But despite various calls and explaining to
UPS staff that time is money and they should make sure I received the
parcel on promised time frame, nothing has happens. Only thing I have
notice that UPS staff at call center are very professional in lying to
customers and given them wrong information and creating as much
frustration as possible for customers, We have used DHL and TNT in the
past so many times and never have any problem with them, we always able
to talk to local staff and they resolved any issues we have. This is
just UPS who act in this extremely unprofessional manner . The Staff of
the UPS has told me so many lies that it is hard to believeit is an
reputable company. Despite so many lies and false promises I m still
waiting for my shipment to be delivered.
Now I just told from my supplier that someone with the name of John has received the package and signed.
However there is no one named John live in my house and we have not seen anyone from UPS to us, so GOD knows where their driver delivered the goods.
|
|
|
Serafimm
July 13, 2010
No customer service
On January 5, 2006 I sent a package that contained a ring to be sized from The UPS Store# 0484 to Jam Creations Repair Dept. The mailing cost was prepaid by the vendor and I attached the pre-printed mailing label to the package. That was the last time I saw my ring. I tracked my packages progress (TRACKING# 1Z 055 E81 37 1517 889 7) and apparently there was some delivery address complications. It was finally delivered to a different address that was obtained by UPS. On May 15, 2006 I sent an email to UPS requesting to enter a claim for the lost package. On May 16, 2006 I tried to submit a claim on the UPS website. I was told that a report cannot be initiated for this package on UPS.com because the origin or destination for the package is OUTSIDE THE US!!! The package was being sent to New York! On May 18, 2006 I called UPS and spoke with Aquita in the Investigations Dept. She told me that the address where the package was delivered was a part of JAM Creations. She then said that she would call the New York branch that delivered it and have them call me within half an hour. I never received a call from them.
|
