The absolute worst customer service experience i have ever had. Ordered a kit, did not get all the parts in this kit. I called serveral times and talked with someone that kept telling me he would check into it and get back to me. They never called me back. I finally got ahold of them and told them i wanted to return the parts. Another couple of days waiting for the return dept. to email me. I called again, then they sent me the info. And then i found out that they will charge a restocking fee of 50%. There were several phone calls to them that were very frustating. They told me it will be 30 to 60 days to get a refund. Don't ever pay with a check because you get a discount, that was a mistake i made. You can't call your credit card company and have them dispute it for you, and you get screwed without getting kissed by united part supply.

United Part Supply advertises Trane compressors at one price and says it is in stock. Ordered it and receceived an e-mail the next day that the price is now over $400.oo more, if I wanted it due to availability. This company is a rip-off. I immediately told them to cancel my order.

This vendor has a second website: www.expertappliance.com

There was no fraud here. I wish someone would have warned me away from this vendor, so I'll warn those who follow.

I needed a part for my Carrier furnace. This part is the blower wheel, which moves hot or cold air into the air ducts. I had not yet removed the worn part, so I didn't have the part number. To their credit, this vendor allow me to order based on the model number of my furnace without entering a part number.

Their website stated that they are in Orange City, FL (within 2 hours of my home) and had the part in stock. I expected that since I was ordering early in the day that they would actually ship that same day, allowing a UPS ground shipment to reach me the following day. This was important to me as I had my air conditioning turned off over the weekend and my home was quite uncomfortable.

When I called to follow up the next day, I learned that they had not shipped and would ship not from their advertised location but instead from Ohio. They committed to delivery within 7 days. They advised that I could receive the part next-day for an additional charge of about $100. They later reduced this to $75 and I accepted. That raised my cost from $194 to $269.

So far, the deal has been disappointing but not terrible. One day delay and a price increase of 44%. It stings, but I'm not bleeding.

I receive the shipment as expected, install the part, and all is well.

Both my original part and the replacement are labeled with the part number. I Googled this part number and realized that I've been had. The part goes for just $66 from other suppliers. There are seven sources offering it for less than $100.

Here's what you can take away from this:
1. When ever possible, try to remove your worn part to examine it for a part number BEFORE buying a replacement. Google the part number.
2. If you don't know the part number, any vendor that gives you a price but won't tell you the manufacturer's part number is doing it so that you can't check prices. Tread carefully.
3. Stay away from United Part Supply, unless you want to pay triple and then pay for premium shipping because they're shipping from far away.

I ordered 3 burner knobs, at $67 each, for my Viking cooktop and received part of the knob, which was completely useless. I contacted the company 4 times to try to get the additional pieces. The person on the phone promised to call back but never did. I subsequently got the knobs for $6 each. United Part Supply charged a 900% mark-up and only sent part of the knob. They are a rip-off.