I am currently in Iraq and my wife is moving back to North Carolina from Illinois before I get back from my deployment. She discovered a company that had the best prices to move our house hold goods. She discovered this legitimate scam company to move our belongings 12 July, 2010. This company appears to be certified through the Federal Motor Carrier Safety Administration (FMCSA), but conducts themselves with an illegitimate operation by giving a BINDING estimate of a price range around $900 - $1000, regardless of how many items you inform that are to be moved. My wife was provided a quote of $1015.08 due to the representative writing down just enough items onto the quote to make it appear within that range. Additionally, they charged $754 for the transportation of our vehicle, but due to the company passing our vehicle to another company to transport which we received on 14 July, 2010 in North Carolina (on time). My wife was explained by the other company moving the vehicle she was charged $300 more than what she was expected to pay, after she already paid. When the movers come to transport your belongings they will charge you for an excessive amount of wrapping tape and boxes. They will also pick up your belongings in a rented Budget truck and claim that there are lines in the back of the Budget truck that can be use to tell the weight of the items in the truck and charge extra for the added weight. Furthermore, they will charge a grossly large amount of money for the use of boxes and wrapping tape (my wife was charged $793 for this additional charge). Additionally, once this process is put together and the newly added sum (which will be approximately 3 - 4 times higher than the original estimate) is given you are informed that you will have to pay 70% of this new price before they transport your belongings, and after they have already loaded everything onto the Budget truck. In my wife case she was charged approximately 3 times higher than the original estimate ($3, 675). Due to my wife already having a plane ticket set in for her to catch 14 July, 2010 she felt she had no other choice but to comply. Furthermore, this is the first time my wife has ever moved all of our belongings on her own. Based off of previous victims of this company whose belongings were transported from a relatively shorter distance it takes approximately 1 - 5 days for victims’ belongings to be received after their initial estimated date of arrival. For victims whose destinations are longer distance (such as mine and my wife's case) it takes approximately 2 - 2 1/2 weeks for their belongings to arrive after the initial date of arrival provided. Victims that receive their belongings discover that they are missing items and have multiple broken, as well. The victims of this company can be discovered on complaint sites throughout the internet and several are listed below. My wife and I have been lied to from the representative that answers the phone about the date our belongings are to be delivered many times. I was informed that my belongings were to be delivered the afternoon of 24 July, 2010 because she had talked to the driver and he said that he was not too far away. Our belongings were never delivered. I spoke with a representative again on 26 July, 2010 and was informed me the reason for the delay has been because the trailer that they are using broke down several days ago and was in the shop. She went further to say that the driver was not anywhere near North Carolina and would be there around 28 July, 2010 evening or 29July, 2010 morning. As expected, the movers did not show, and I was called the company to speak with the same representative again. After multiple phone calls I was able to get a hold of the one representative that informed she is aware that my belongings were not at its’ destination and she would call my wife and inform her what the driver’s phone number is 2 minutes after she got off the phone with me. Of course, there was no follow-on call to my wife and no one would answer our phone calls anymore. After approximately 2 ½ hours later my wife received a phone call from their representative and she informed my wife that our belongings would be delivered either 31 July, 2010 or 01 August 2010. Prior to 24 July, 2010 my wife made attempts of contacting them every day since their representative lied about our belongings arriving 2 days after the original estimated time frame. When a representative would answer the phone she would only inform my wife that our belongings would arrive two additional days each day she was able to get in contact with their representative. Based off of the previous complaints posted by other victims and the suspicious background of this company, my wife and I are concerned whether we will receive our belongings back at all.

Through additional research of this company through complaint columns and Cyber Drive Illinois website (http://www.ilsos.gov/corporatellc/CorporateLlcController) I have been able to discover that this company has been known under multiple different names associated with the same individual by the name of Itzhak Alial or Isaac Alial (names are likely a mispronunciation or an intentional act to disguise the individual). The other named companies reported to be run by the same individuals were Peak Van Lines/Nova Van Lines, Target Moving and Storage, and Nova Van Lines. Also through research of complaint columns there was another company within the same area reported to be run by the same individuals that operated these other previous companies called Galaxy Van Lines, but when you search the name of the company there is a different name associated to be the agent by the name of Anat Mariuma (Anat Mariuma and the name Itzhak Alial are likely Israeli names spelled Itzik Alial and Anat Marom). As well, another named company they have been reported to operate is named Select, Inc which will provide information with an agent name of IVAN D ZAGOROV and a location within Chicago, Il, but when you search this company on Vanlines.com (http://www.vanlines.com/moving_company_info/select_van_lines_nls_il.html) you will discover that this company is the same company of Select Van Lines located in Skokie, Il. Through these searches the individuals that run these named companies have operated out of Niles, Il and Skokie, Il, but the most recent active location places them in Niles, Il (majority of previous named companies are reported to be dissolved other than United Relocation Van Lines. There is one individual that answers their toll free number by the name of Evon and she eventually passes a landline number that is to Evon's claimed manager Nicole. Both women have the exact same voice and are more than likely the same person. There is also information on the internet that describe 1 woman that will use different names for the company. Through coordination between another victim of this company and I it was discovered that the female representative does provide a false name. Her real name is Anat Marom, confirmed by the Skokie police.

Claimed Addresses by United Relocation Van Lines...

3401 Madison St
Skokie, IL 60076

9016 N Churchill Cir
Niles, IL 60714-1515

7302 W. Crain St Suite 2
Niles, IL 60714-2106

The location in Skokie, IL is owned by another company with no affiliation of moving businesses called Special Care, Inc. Both Niles, IL locations are houses that have been put on sale.

When I called the 1 woman, calling herself Nicole at the time, I asked where she was located at and her other associated addresses with United Relocation Van Lines. She was unaware of what her current location and had to go find out what it was. After waiting approximately 5 minutes for her to find out she gave me the incorrect address, but corrected herself soon after. She said she operated out of the Skokie, IL location, and was unaware of what the other addresses are that her company operated out of, even though they have them posted all throughout the internet.

Through extensive internet research I have been able to discover that the company either has gone by or actively goes by...
Peak Van Lines, Galaxy Van Lines, Target Moving and Storage, Target Van Lines, Select Moving and Storage, Nova Van Lines, Select, Inc, United Relocation Van Lines, United Relocation Lines (there is no "Van" within this name), United Chicago Relocation Lines, and United Recovery Van Lines.

Websites:
unitedrelocationlines.com
unitedchicagorelocation.com
selectvanlines.com

Associated complaint sites:
http://www.yelp.com/biz/select-van-lines-niles
http://www.movingscam.com/forum/viewtopic.php?p=124740
http://www.complaintsboard.com/complaints/moving-company-scam-c341773.html
http://www.complaintsboard.com/complaints/united-relocation-van-lines-c264172.html
http://www.yelp.com/biz/united-relocation-van-lines-niles
...and many more searched within google.com as well as within the Better Business Bureau (BBB) and the Federal Motor Carrier Safety Administration (FMCSA)

If anyone can assist in the event my belongings are not delivered so that I can pursue legal actions against this company I would greatly appreciate it.

I found a Moving company online. After talking to them and several other moving co.'s I decided to go with United Relocation Vanlines. We were quoted a price of $900 to move my daughter from NY to Fl. They were supposed to pick up her stuff on Nov. 26, 2008 and deliver it to her in Fl. by the 1st of Dec. The quote I was told included everything. I asked for a confirmation and was told they would e-mail me one. I never received it, I called again and told them to resend it. I never received it. When I called again, I was told that the original person I was dealing with had a bad car accident and was on indefinite leave of absence, so I said well is someone else there that can help me, I was told we are so sorry I'll get that out to you right now. I waited about an hour and called back apparently I was not getting any e-mails from them so I had them fax it to me. They had the date of pickup wrong and what wasto be picked up wrong, so I faxed them back all the corrections and was told they had received them and it was set up for the 26th no problem. I got a call at about 10:30am on the 26th and was told that they made a big mistake, and they couldn't come till the next day wich happened to be Thanksgiving but being that my daughter had to be out of her apartment by the 28th it was too late to find someone else so I had to say OK. When they arrived at my daughters apartment they started to load her stuff on the truck and told her that they had to use extra packing materials and they would have to charge her for them, They didn't really need anything other then blankets to wrap her furniture wich is very clearly stated on the contract are included, but they didn't bring anything to attach the blankets to the furniture so they were using packing tape. and they were going to charge $5 per roll. My daughter called and I went over and told them that we were not supposed to be charged anything extra because everything was already packed. I was told after they had already loaded 3/4 of the truck that if I didn't like it they would take everything off the truck and leave it there. There was no one to contact at the Co that day I was told so I told them just finish loading and I will contact the company and fight it out with them. We had to give them a $600 deposit when they picked up the stuff and pay a balance of $400at time of delivery, wich was $100 more then the agreed price. Not that $100 is so much money but it's the principle. I then said after they were ready to leave the stuff will be there by Monday Right, and he said I can't tell you it could take a couple of weeks. I said a couple of weeks What is she supposed to do for a couple of weeks she needs her stuff, they told me originally 4 days, they said well when a truck goes to Fl. then we'll send it, but if that doesn't make you happy cause your already giving me a hard time, I'm doing my boss a favor coming here on Thanksgiving because you have to move today I can take it all back off the truck and you can get someone else. It was already too late, I had no time to find someone else we were leaving the next day. So I said just go. I tried everyday to get in touch with someone from the moving co. and finally on Monday I got in touch with the girl I had talked to before and told her what happened she told me that she couldn't believe that they tried to get more money out of you I can't wait to tell my supervisor, I then told her how they told my daughter if you take care of us we will take care of you and not charge you for all the stuff we used just for some of it. She was appalled and said my supervisor will call you right back. She never did, I called everyday and got the story that she didn't know why she hadn't called me yet but she was going over to the warehouse and she would make sure she called me right away. I explained that I was leaving to go back to NY on Friday and I had to know how much money I neaded to leave my daughter, she said no problem I'll make sure she calls you right away, well finally on Thursday afternoon at about 3:30 or 4:00 she finally called, I explained the situation and she got an immediate attitude with me and told me that the girl I talked to originally was fired for giving me such a low quote and that I should be happy because I was lucky they were doing it for such a low price and I shouldn't fight with her about $100. I said it's not the money it's the principle we had agreed on a price and you want more money now for things I didn't need. She said well we could have not wrapped anything and when your stuff got there broken you would have been mad at us, I said you were supposed to supply blankets to wrap things if I had known you weren't going to bring anything to attach them wich makes no sense to me at all, I would have gotten my own tape, instead of having to pay $5 a roll for tape I can get in the $1 store. Then she told me well if you don't like it you can come to our warehouse and pick up your stuff. I said it's still in NJ, she said well I heard you had a problem with the extra charge so we didn't send it until we talked to you and got it settled. I said why didn't you call me when I first called and it would have been settled days ago, she said well I'm very busy, do you want us to deliver it or not, you have no idea how lucky you are, I can't believe your gonna argue about $100, do you want the suff delivered or are you gonna come and pick it up. Obviousley I couldn't pick it up, I was in Fl. They already cashed my $600 check, and I new it would be a fight to get it back, so I just agreed to pay the extra money and told her to send the stuff, and then I also told her that I would be contacting the Better Business Bureau, she said fine call who ever you want, I asked when would the stuff be delivered and she said I'll call you, and hung up. I made sure my daughter had the extra money, before I left and returned to NY the next day. I assumed the stuff would be delivered by at least Monday. My daughter called them on Monday to see if they could give some idea as to when they would deliver because they still had not delivered anything and my daughter has nothing. She was told that because your mother gave us a hard time and said she was calling the better business bureau another truck went off to Fl and they didn't put your stuff on it, they'll send it when they're ready. My daughter called me in tears, she's running out of money, she can't go to work because she has no clothes, she has very little money and is on a strict budget she has to eat, she can't go out and buy a new wordrobe. She is in a new town, a new state in a house with nothing other then what was in her suitcase. Times are tough and I don't have money to send her we paid for the moving company and when we got back my husband got laid off. I wish I had money to send her but I don't. I contacted the BBB and filed a complaint but they said they have 30 days to comply before they can take action, I contacted DOT and filed a complaint and then was told I had to wait until it gets delivered and then I can take them to court. But in the meantime my daughter is still in Fl. with nothing, she's only 19 years old she was so excited about this move and it is turning into a nightmare can someone PLEASE HELP it's just not fair that they can hold her stuff and deliver it when they want to.