Wow...where to begin. I spent a good 2 months organzing my house and packing my belongings. I labeled each box and had everything in stacks, organized by which room and which floor they would be delivered to in the new house. I even colored coded the boxes and wrote fragile on those which breakable items inside. I had a few estimates and decided not to go with the cheapest..but the most reputable...United Van Lines. HUGE MISTAKE. I was quoted for 8.5 hrs of work and had the impression I was going to be dealing with some higher end movers. On moving day, a crew of 3 showed up. Each was assigned to a task. I began assisting the mover who was over moving our boxes out of the house by stacking them 4 high and placing them by the door so he had to do very little other than sliding the dolly under the boxes and moving them to the truck. We emptied the house in less than 1 1/2 hrs. The other person who was organizing the items in the truck was then behind so my help my useless. You would of thought that the person I had help would of turned around and help organize the truck with all our items but again..I was wrong. The other crew member was responsible for wrapping our furniture..do you think the crew member who now had nothing to do could of possibly helped him? No...he roamed around the house and sat on the walk ramps (which by the way were the wrong ones for the truck). As the day drag on...I began cleaning the 2nd floor and would occationally look out the window to find them congragated around the truck talking. They took 45 mintues for lunch and their many smoke breaks and person phones calls that were more important then getting the truck loaded. It was now 2:00 and the truck was finally packed to the point that the ramps would not fit. They left them on the lawn and proceeded to follow me to the new house, which was interupted by me then having to stop at the grocery store for gatorades, water and ice at their request. (do I expect my boss to feed me at work?) At the new house, they determined where to park the truck and I had to unlock the door and run to get my son at school, only to arrive back home to find them still standing in the truck. Nothing had been done in the 1/2 hour that I was gone. I asked what the hold up was and they said they were waiting for dispatch to bring the ramps that where left at the old house. After asking if they would atleast bring in boxes, they moved very slowly at what they were taking in. Around 5:00, the ramps showed but by that time they crew was done begin careful. That is when they put a little speed in their step and began becoming careless with our things. I found boxes that had kitchen written on the top in my garage and attic and visa versa. Boxes where placed on their sides and upside down causing things to brake. Walls where scuffed, our security boxes on our doors were busted off, and our wooden floors were scraped up. The nightmare was finally over at 8:30 pm, so I thought.

A few days later, I emailed the Sales Rep who wrote up our estimate and the secretary who I kept in the loop about our experience. Their response was to check with the crew to see what happened. A few days later, I received an email that was quite surprising. They knocked a few hours off of the bill but basically called us a liar. There crew lied and said that they had moved a refridgerator over to a neighbors house, had to move furniture out of the new house and into the garage and also had to rearrange furniture. My son and myself had moved existing furniture from the new house to the garage while the crew was still standing by the truck looking clueless and my husband and the neighbor moved our refrigerator to the neighbors house. They also had the nerve to ask my husband and I what color the crew was who was assigned to move our things. We didn't answer their question because it isn't a racial thing. Each employee should be expected to perform at the same level and service. Their race has nothing to do with where we should set our expectations.

Lastly, as far as my broken items, they never reimbursed me. They haven't even called back since. I wouldn't recommend this company to my worst enemy or even a stranger! DON'T USE THEM...you'll regret it.