Unitrin Direct Auto Insurance

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Category: Automotive

Contact Information
United States

www.unitrindirect.com

Unitrin Direct Auto Insurance Reviews

Joe February 4, 2009

Very poor service

Absolutely unbelievable--they simply do not care about their insured. I thought they were reasonable except for those times when a change had to be made to the policy. But, then we had an accident. The other person was at fault and was charged. Their insurance was called and they refused to pay for total loss damages to our 2002 Mazda-3. So I called Unitrin and after talking to the fourth person finally got the claim made. Everything seemed to go smoothly albeit very slowly, until the claims agent called and said they would give $6200 for our $7200 car. We discussed what it needed to be, but then the agent never returned the call. I attempted several calls over the next two and a half weeks but got no return. Then I got the low-ball check. So, I called and got the agent's supervisor. The supervisor was very nice and seemed very disturbed that the agent had treated me this way. I was able to get $530 more which was still $500 too little. Then I submitted a list of charges (only $510) for inconvenience including a day of work, phone calls, car hunting expenses, etc. I have still not had a reply nor will the supervisor return my calls (this is the man who was so incensed that the agent had not treated me well..what a show!). To make matters worse they canceled my new home owners policy because the inspector (in my absence) failed my house for having a rail missing on my deck...because the idiot could not see that I was doing construction work on that part of the deck!!! I am canceling ALL insurance with Unitrin as soon as the paid-up policies expire.
DO NOT DO BUSINESS WITH THESE PEOPLE. THEY WILL ROB YOU AND LAUGH AT YOU WHILE THEY DO IT!

June 9, 2008

They've stolen my car

My Custom 00 Integra Turbo Gsr was stolen unrecovered Feb/28/08. Unitrin has a habit of never calling back, even their supervisors never call me back! It took them over three months to settle my claim in which they gave me $9449, peanuts! I provided all receipts for aftermarket work on my Car, they gave me $10.00 for over $10k in maintenance/ aftermarket work all valid receipts. Actual value of my Integra $15, 000+ street value. I still owe my financial co. a balance of $400. They are dismissing the aftermarket work done to my car, they claim my car had 82k miles on the odometer... 60k Actual miles clean title. Unitrin is literally robbing me the actual money they owe me! I’m not pissed, I’m spitting LAVA Furious! This company is unprofessional, rude, during the 3 plus months it took them to eventually settle my claim I got laid off work, had to borrow money from friends and family to survive while they took their sweet time. Unitrin has made it clear that they believe I had something to do with the theft of my Integra, In all honesty I loved my car and I loved tuning it to 400+ Whp. It was a scary fast, flawless body, rare low actual mileage, clean title Gsr. They compared my Gsr to economy models such as the Gs, Ls. If you are not savy to Acura Integra models I owned the performance model then bolted and tuned it to over 400+ Whp. It was not the fuel economy Non-Vtec models. Unitrin Direct is Garbage! They think their gonna screw an American hero who served 4 years with the Navy two deployments to the Persian gulf, 6 months in Iraq repairing vital water systems. I have never felt so disrespected in my life. This company only cares about money. Period! This is far from over, now I have to get an attorney which means my life is still on standby because Unitrin wont give me respect or the actual value of my car. I served proudly for USA and what it stands for, this is unacceptable.