They lied over and over to me knowing they had no intentions of selling me timeshare. Everyone needs to research these companies before making any decisions. I've tried to contact Universal Marketing now and all their phones have been disconnected. I hope they all rot in HELL!!!

I got a call from Randy Hiefer saying he works for Universal Marketing Solutions. He informed me that he had a buyer for my timeshare. He said all I had to do is pay $1997.00 to do a title and deed search. After the transaction took place over the phone ( I gave him my credit card number) he sent me out a contract to sign. He instructed me that once they received the signed contract back from me it would take 60 days to close and I would receive 3 checks totally $10, 500.00 for my rental weeks and a check for $49, 995.00 would be deposit in my bank account upon closing once I gave them the routing and account number to my bank. Well I called Randy before the 60 days to check the status of my sale and all he would tell me is their just waiting on the family, after 60 days I called Randy and he would either give me a fake closing date or not answer his phone at all. He even went as far as giving me a fake fedex tracking number for the $10, 500.00 in checks I was suppose to receive for my rental weeks. Please if it's possible can anyone help me get my money back.

I concur with the aforementioned SCAM complaints against UMS. I was required to pay an up front fee of $2397, with the assurance that the representative at that time (Keith Shelley), had a buyer waiting to purchase my timeshares with the certain rental or purchase of my banked weeks. The upfront deposit was supposed tobe for title searchand closing costs, and would be reimbursed to us as soon as the buyer signed the papers. Then the agreed selling price check would immediately follow by overnight mail. We were told this whole deal would be finalized within 45 days, and we would be kept informed. Phone calls were seldom returned, and when they were, we were told UMS was just waiting for the buyers financing. After extensive research (which should have been done first), we contacted our credit card company to suspend payment, which they did. The bad news is that this gave UMS the time to refute our legitimate claim to stop payment. For latest information on this SCAM, you could contact the Palm Beach County Public Safety office.

Contacted by Universal Marketing solutions by a salesperson named Melvin who said they had a buyer for our timeshare. He indicated that the process would take 45 days for closing. This was in Jan 2009. After numerous calls, as of today, May 8, 2009 we have nothing, but a loss of $1396.00.

Each phone call left us with empty promises of when to expect closing. As we called to inquire about specifics (that we probably should have asked first) the representatives became agitated and one even hung up on my husband.

Who can help us recover the cost of this scam?

THESE PEOPLE TOOK MY MONEY AND PROMISED TO SELL WITHIN 60 DAYS. I HAVE TRIED TO CALL SEVERAL TIMES AND NO ANSWER. WHAT SHOULD I DO? ROSS TOWNSEND