My family signed with Universal Power back in 2007 and we are now trying to get out of their ridiculous contract. We are paying double then what we would have normally. Plus there are extra charges attached with the bill...like the Provincial Benefit????? yeah, its a benefit alright! and Universal Power gets it all!!!


HAS ANYONE BEEN ABLE TO GET OUT IF THIS CONTRACT????
if so, PLEASE HELP!

Thank you!!!

Margaret

I signed up with Universal Power on claims I was getting "Price Protection". The only ones protected when prices go up is Universal Power. I asked to cancel they wanted $900 on my credit card. The latest insult is the $66 Provincial Benefit fee they added.

The door to door reps will do anything to get a sign up and the companies will do NOTHING to prevent fraud. I am using http://dbrparalegal.com to get out of the stupid contract and ...maybe... my money back in Small Claims Court.

Over a year ago...a very friendly young man came to our door at night. He was so convincing about the governments plan to increase hydro rates and managed to convice us that by going with a protected rate with Universal Power we would be in a better situation.
A year later; our hydro bills have more than doubled. The protected rate offered to us was only in place for 2 months and since then I have discovered, from speaking to a friendly associate at Ontario Hydro, that Universal power is also adding on the Provincial benefit (charges) to my bill. With the government the provincial benefit is also paid but it is covered within the rate (kwH).
When I called Universal the service rep referred to me to my brochure and started talking about the Provincial Benefit REBATE and how that is an added charge...pretty sure that the word REBATE means return of funds, not extra charges.

So I am actually paying almost 12cents / KwH for my hydro in this latest reconcilation bill. ...compared to a cost of around 6 cents with the government!!!
I am going to get out of this contract...I am appalled that any company can be deceitful and allowed to charge for energy at this price.

DON"T sign with them...they obviously are using lies to attract customers and are not conducting business with any kind of morals.

I am currently waiting to hear from someone from the company to discuss my contract cancellation, and am certain that will be a fight. Since I don't believe they have lived up to their contractual obligations by charging me in excess of the guaranteed rate...does anyone have any advice on how to best approach this challenge.

a guy came to the house to offer a good deal for hydro .he made my wife believe that he was with hydro which was incorrect. At the time we asked if we moved or rented an apartment that we could cancel the contract. he said yes no problem. we were so wrong. In April we sold our house and informed them that house would change hands in may 9. They said that no problem cancelling contract just fax sale of house, morguage paid, agreement to rent, and all other information done...$$$$$$$$$$$$$$$$$$ big f...

We got notification that they Did not receive it, we gave them verification of faxed infocost 10.00 to sent .Couple of weeks later we got a call if we did not send documents again we would go to collection roughly 1400.00 with penalty and cancellation. so like good people we resent info again $10.00 PLEASE . GOT A CALL AGAIN RESENT INFO. CALLED SEVERAL TIMES HARRASSING MY WIFE AND MAKING ME MAD.. QWE STATED WE SENT INFO TWICE AND THEN THEY STOPPED FOR A month then IT STARTED RIGHT BACK TO COLLECTION. AGAIN WE TOLD THEM WE SENT ALL INFO THAT THEY REQUIRED.

WE GOT A CALL THAT WE HAD TP PAY A PENALTY TO CANCEL CONTRACT AS WE DID NOT INFORM THEM IN TIME. we are good people who pay our bills and have never been in collection.this has been a bitterpill to swallow as this is BULLSHIT $$$$$$$$$$$$$$ we finally paid them to get rid of them. IF THEY TRY AGAIN IT WILL BE HARASSMENT...

Universal power agent came to my home and asked for utility bills. I gave him and was told that I am not signed to any protection plan and that is fine to sign with them. After couple of phone calls from Universal power I agreed to sign with them. Two days after that I had another phone call from Direct Energy claiming that i agreed over the phone with them and have to pay early cancellation fee. I talked to Universal power and they said that it is fine that that they had meeting and won contract to Direct Energy. Now I have letter from collection agencies that I have to pay fee to Direct Power. Universal Power forgot about our talk couple of months ago.

I was not told truth twice first on my door step and second dealing with them over the phone. Do not sign anything with them