We moved into the apartment at the end of August. It was filthy, things were missing (showerhead, oven racks, screen door, etc.), there was moss and mould growing on the indoor/outdoor carpeting on our balcony. The residential managers refused to accept responsibility for anything and even became physically threatening at one point. We brought all the initial issues up with our property manager and he rectified our initial complaints. More have come to light over the past few weeks and we went back to our property manager with them - the next day we received a letter telling us that our lease would not be renewed with Universal Properties with no explanation given as to why. We have not been late with rent, have a good relationship with several other tenants in the building, have never received a complaint. We have children and don't want to move again. We've gone to the Tenancy Board and they've told us there's nothing they can really do. We want to know who else we can go to with this, as we feel we are being treated unfairly. We pay rent in a building that's supposed to be kept at a minimum standard. We are holding up our end of an agreement, and we'd like to see the rental company do the same thing.