i bought tickets for my son and I to universal studios and islands of adventure, which included express passes, a "meal deal" package, and a "free" refill souveneir cup. we bought them a few months before our vacation. when you arrive you have to take your credit card and swipe it at a kiosk and enter a long confirmation #. my parents had bought the same package, and while my son and I had no trouble at the kiosk my parents did, they had to go stand in line to get their tickets printed. when we finally got to the gate my dad's pass was saying it was invalid and they would not let him enter. it took about an hour before it was finally straightened out. when we were done at islands of adventure we headed over to universal studios and my parents passes were scanning fine but mine and my son's were saying that out tickets had been reprinted and they would not let us enter. we had to walk back to guest relations where we were told our tickets had been reprinted at 3:30 pm (it was now 3:45pm) which would indicate that our tickets were being reprinted at the exact time we tried to enter universal. so had to wait for a supervisor to "investigate" the matter, which took over an hour, while we stood out in the heat. finally someone comes out and says it was just a kiosk malfunction which happens occasionally, and they would have to print us new tickets and express passes. when i told the supervisor we paid alot of money ($500) to come there and half our day had been wasted because of their computer errors she just shrugged it off, i didn't even get an appology. i'd like to know how a kiosk just spontaneously reprints my tickets anyways, when you have to swipe your credit card and enter a confirmation #. furthermore, the meal deal is a joke!! there are only 3 locations in each park that you can use them, they are not well marked, they all have the exact same food which was really awful, and you have to wait in line forever to order. the souvenire cup is only eligible to recieve free refills at those meal deal locations as well, otherwise you have to pay for them. so all in all it's not worth it. on top of all this, we had to wait 2 hours just to enter the wizarding world of harry potter section, that doesn't even include the wait time to get onto the rides in there or to get into the stores which have a line as well, and the express passes are no good there. next time we will just stick with disney world!