My husband and I purchased a Nordictrack treadmill at Sears several years ago. We were told at the time that UTS was the only choice for warranty coverage. We purchased the extended warranty and have made the mistake of extending it since then, because we wanted good coverage. It has been the very worst customer service, bar none, for any product we have ever had. It reaches comical proportions. We typically wait 3-4 months for repair work; we often receive the wrong parts from UTS (which have often have been backordered for many weeks), I was once accused of being difficult by a rep for expecting the repairman to show up on the day he was scheduled. Last year, we were promised a free extension of warranty due to such a long wait for service. When I called to inquire why we had never received the paperwork confirming this, I was told everyone at UTS had "received a memo" that these arrangements would no longer be honored, and would be rejected RETROACTIVELY. We were offered a "very nice floor pad" in place of a warranty extension. That's laughable, since we first called about my most recent repair concern on 11/03/2009, and we are not scheduled to see the repairman until 03/02/2010 at the earliest. Our treadmill was left in pieces on the floor by the repairman, so what good does the floor pad do us? There is no guarantee that UTS have sent the correct parts this time, and they don't feel burdened by this issue at all. If they send the wrong parts (like for instance, for a machine I owned many years ago), they have no problem making me wait ANOTHER 6 weeks for ANOTHER part. No consideration for the customer whatsoever.

I have never posted a negative comment online about any company, ever. I have actually cried in frustration at this company, and felt compelled to write this review. I tell everyone who asks me about treadmills to NEVER buy anything which requires UTS coverage, and explain in detail why. They are the WORST company we have ever dealt with, for ANY kind of product.

I wish to complain about the poor customer service of UTS. We own a NordicTrack treadmill and all I want to know is where to find an approved repair service for our machine. I do not believe it is under the service contract at this time, however, it would be appreciated if UTS representatives would be courteous and not leave me indefinitely on hold or cut me off while on the phone.

I have called UTS 6 times this evening, have waited ON HOLD for about TWO hours, and have even left my number for them to call me--which someone did, but then put me on hold again and then cut off after so long a time lapse.

The last time I called this evening, after the long period on hold (and thinking I would actually GET someone to help me--the company's automated answer was to tell me they were "closed" for the day.

Good ruse! Get the customer to stay on hold LONG enough and then you can be closed for the rest of the evening and never have to deal with the inquiring phone call!

I find this company, Universal Technical Services, extremely poor in their handling of customer services, very rude in their phone etiqette and downright DISHONEST in the fact that they actually TELL the customer on the phone that "someone will help you..." and then they cut off the person's call! This is the poorest excuse for so-called "customer SERVICE" that I have EVER had the misfortune to experience!

SHAME ON YOU, UTS, for being so rude and dishonest! This is not customer service--it's customer abuse!

Have been dealing with uts for over 2 months. Have now been told motor is on back order for at least 2-4 weeks.Not only should people go after uts they should also go after the business that has sold them the unit.I have contacted sears which inevitably took my money but they say they are contracted with nordic track.The lady who answered the phone was from the womans apparel dept.When I explained to her who I was wanting to talk to she said it was know amongst sears employees that they were having a problem with nordic track.I then called sears national number where I was told they could not help me shouldnt they stand behind something they sell?