I have been calling UTS for the past week now and noone ever answers the phone. I've waited on hold for 45 minutes and still noone has answered the phone. It's extremely frustrating. I have called them in the past and never had this issue. I will never buy a product from them again.

Summary: Huge delay in getting service (have not yet received), rude customer service. They take you money for the warranty but don't want to follow through on providing the service. Rating should not be "Please Improve" because I feel no need to be civil with this company after the treatment I have received.

Details:
I got a Nordic Track Treadmill from Sears and bought an Extended Service Warranty, which is serviced by UTS. This has been the most annoying and unhelpful company ever in getting service on a warranty.

I called over a month ago, and had the hassle of not being recognized in their system even though I was looking at the receipt with my warranty information on it. After that was figured out no thanks to them, I scheduled service. They wanted me to give them the details of what was wrong and then diagnose it over the phone without ever having seen it. Then, they would ship out the parts, which were on back order and took half a month to get to my house. AFTER that, I was expected to call the local sub-contractor to get service. The local sub-contractor came in the beginning of October and realized they had diagnosed the wrong thing and ordered more parts from UTS. That was in the beginning of the month. It is now almost the end of the month and I have yet to receive three parts that are needed. This is over a month since I first reported the problem

I have been very persistent in following up, and have received rude or flaky customer "service" every time. They would tell me parts shipped that day when in fact they had not. They would give me no ETA for when they could ship those parts. In fact, one woman would not hand me over to her supervisor after I told her I wanted to speak with them about the fact that it was over a month. She had the gall to tell me I should cancel my plan.

Is this what UTS wants? They take your money and run. Nordic Track and Sears, both of whom I used to respect, should be ashamed of handing its warranty plan over to such an irresponsible corporation.

Sorry for the lengthy note, but I hope this convinces customers to change their treadmill buying habits. Do not get a Nordic Track because it will have problems in a year, and you will not get any service on it even if you pay for a service plan.

Don't deal with these guys. I have a nordic track treadmill purchased through Sears. They pushed the extended warranty and I bought. ($475 for 5 years) Now I want to use it and can't get anyone to answer the phone at Universal Technical Service, I'm holding as I type for over an hour. Couldn't get through last night either. Called Sears, they were useless and of no help. So Don't buy from SEARS, Don't get and extended warranty from Universal Technical Services, and Avoid Nordic track unless you want to throw the equipment out the minute something goes wrong.

I have been trying to contact someone since November. I have an extended warranty on my eliptical and wanted it serviced before 12/31/08. I have been on hold every time I called. No one has ever answered. The longest time I was able to hold was 50 minutes while making dinner. No answer. I called Nordic Trac to see if they could link me. I was told they could link me and put me on hold. They came back and said I would be contacted before the end of day. It is two weeks later and I have not received a call. Now I am on hold again for 44 mins. Is there one person servicing the entire country? I paid to have my equipment maintained but you don't make it easy. I just purchased a top of the line treadmill with a service agreement. I'm sorry I did. I wish I would have discovered this website before I made the purchase. I don't have time for this aggravation.

I was unable to contact them in 3 years of having a contract. No one picks up the phone. What a waste of money. DO NOT purchase ANY type of warranty from Universal Technical Service.