Universal Technical Services
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Category: Services
Contact Information
United States
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Universal Technical Services Reviews
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Ravnie
January 13, 2010
Bad customer service
I bought an elliptical from Nordic Track with a 3 year warrenty. After about 1 year, it started fall apart - literally! My wheels started shattering and the ellitical started running poorly. I called UTS for a tech and one came out and he fixed the wheels however completely tore the back end of the elliptical apart. He said he need to order a bunch of new parts and just left the machine's parts all over our floor. He left and it took the tech over 1 WEEK to order the new parts only to have one on back order for 4 MONTHS. After calling and complaining every month - the manager of UTS agreed to allow us to have a new machine (an upgrade since our machine was no longer sold through Nordic Track) and finally after the 4 months of pain in the ass service from both Nordic Track and UTS, we got a new machine only to fall apart within 2 months of owning it. I would NEVER buy from NOrdic Track AGAIN. Their products are horrible and the customer service is just as bad.
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Cax
January 8, 2010
Simply awful
I purchased a 3-year extended warranty on a Schwinn exercise bike through The Online Exercise Bike Superstore. I was not told at purchase who the warranty company was so when the bike broke (in the final year of the warranty), it took three phone calls to finally obtain the UTS phone number. Once I got past the initial validation of my warranty, UTS processed the claim. I received a message the following week that parts had been ordered. Three weeks later I still don't have parts and nobody at UTS can verify whether or not they have been ordered. They have told me that only one person at UTS is able to either confirm the parts were in fact ordered or order them if necessary. Then they inform me that one person has left on his honeymoon for two weeks. When I asked why my call had not been returned in the past week and half BEFORE he left on his honeymoon, other UTS reps had no response. In the meantime, my bike has been out of commission for almost a month. If I don't miraculously receive my parts before the one person at UTS returns from his honeymoon, it will likely be 2 months between my first call to UTS and the repair of the bike.
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Jizz
January 8, 2010
Poor service
I bought this treadmill and added the extended warranty. Several months went by and the thing started shocking me. I have moved it from one spot to the other and followed every suggestion they gave me. I have been promised since early Aug 2008 that a repair man would come to check it out. NO ONE HAS EVERY ARRIVED!!! Even after several phone calls and believe me they keep you on hold forever no one has shown up!!! One call I was in the queue waiting for 19 minutes!!!
I would never buy this again and will not recommend it to anyone! Poor service.
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Dan76
September 28, 2009
Lack of response - extended warranty
My treadmill has a problem - the belt is slipping. I placed a complaint call end of August, 2009. I have placed five calls so far (each time waiting for an extended period on the phone to get the response). Here is a sequence of calls.
Call 1 - Last week of August - placed a call stating that my Nordic trac tread mill isn't working
Call 2 - Around second week of September - called to find out the status. I was told that the parts are being shipped
Call 3 - Since I didn't receive the parts - I called a week later. I was told that UPS had delivered the parts and left it at the front door. the operator was rude
Call 4 - Immediately, i called again hoping to get another operator. he checked the order and came to the conclusion that it was delivered to a wrong address in my town. This address had no similarity with my address (which is in your computer system). The operator promised me that they will be expediting the parts
Call 5 - September 28 - i called to find out why parts haven't arrived. I was told today that the parts are not available (for the brand new Nordic track treadmill) and will be available on October 19th - what a joke. My question was what was then shipped to the wrong address and what was the operator expediting - is this all a lie.
In essence, i have called 5 times (so far) and the problem is not fixed.
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James
August 10, 2009
Customer abuse
I wish to complain about the poor customer service of UTS. We own a NordicTrack treadmill and all I want to know is where to find an approved repair service for our machine. I do not believe it is under the service contract at this time, however, it would be appreciated if UTS representatives would be courteous and not leave me indefinitely on hold or cut me off while on the phone.
I have called UTS 6 times this evening, have waited ON HOLD for about TWO hours, and have even left my number for them to call me--which someone did, but then put me on hold again and then cut off after so long a time lapse.
The last time I called this evening, after the long period on hold (and thinking I would actually GET someone to help me--the company's automated answer was to tell me they were "closed" for the day.
Good ruse!
Get the customer to stay on hold LONG enough and then you can be closed for the rest of the evening and never have to deal with the inquiring phone call!
I find this company, Universal Technical Services, extremely poor in their handling of customer services, very rude in their phone etiqette and
downright DISHONEST in the fact that they actually TELL the customer on the phone that "someone will help you..." and then they cut off the person's call!
This is the poorest excuse for so-called "customer SERVICE" that I have EVER had the misfortune to experience!
SHAME ON YOU, UTS, for being so rude and dishonest! This is not customer service--it's customer abuse!
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