My whole ordeal started when I saw an ad by University Alliance about getting an AA degree in Business at Florida Tech. I inquired and they had me enrolled and processed at a dizzying and confusing pace. I was given a Student Representative that was very pushy and condescending. They shipped my books and I started my classes. A few days into one class I noticed they had not sent the necessary CD and book I needed to get into the class website. I contacted UA and they said they would ship them. It took them 4 days to get them to me. Well that put me further behind. I popped the CD in and it would not work in my player. I contacted them again and they said it was my player that was the problem. Now I am further behind. My company will not pay for the class if you get a bad grade so I decided to withdraw. Well that is where they made it difficult for me! I emailed my Rep several times and got no reply for instructions on how to withdraw. I asked my instructor and got no reply. I emailed Tech Support and they gave me confusing instructions. I finally emailed aonother instructor and he gave me the proper way to withdraw. I finished up my other online learning class only to find out the instructions to withdraw were at the end of that class. Now they tell me I withdrew too late and I am responsible to pay $1300 for the class. I appealed but they would not let me submit my many emails requesting assistance which proves I tried in vain before the cutoff date to withdraw.

My Rep was so rude and talked down to me that I will never use UA again. She actually tried to get me to enroll in the class again! Bottom line is be EXTRA careful in dealing with these people, they are crafty and you are guilty until proven innocent.