I am writing in regards to filling a complaint against University of Phoenix, In Summer of 2008 I enrolled in University of Phoenix degree in accounting The enrollment counselor gives me misleading and fraudulent information regarding my classes at time of enrollment. I was given schedules of classes for my degree. After take 4 courses at University of Phoenix I was informed by my counselor that University of Change my degree plan. My degree was change form Bachelors in Accounting to Bachelors in Business concentration in accounting all most of my accounting courses was eliminated. I have already filed my grievance with Office of Dispute Management but they have denied my request already stating that I have agreed in enrollment contract that the University has right to change my class courses any time. But I never sign a contract the enrollment contract I have request a sign copy with am I still waiting for it. Enrollment counselor gave me false and misleading information. I was enrolled as an on ground student and I sign up for ground classes only in La Mirada California Campus.

At time of enrollment my enrollment counselor instead that all of my classes on my schedule will on campus in La Mirada Campus. Since I was given misleading and incomplete information at time of enrollment and University of Phoenix change my degree program eliminating my accounting courses since I need these courses to sit in for my CPA exam. I have to go to a different school to finish my degree. Office of Dispute Management has already decline my request for a full refund.

I began actual classes in April and was originally told that I would have my excess funds disbursed to me by the 2nd week of classes. I am now 6 weeks in and no money. I called and spoke to my financial advisor last week and was told that they received (and applied) my PELL on the 9th (of May) and had received my student loans on the 18th and that I would have the money between the 25th and 27th (of May). On May 26th (yesterday) I noticed that only the PELL had been applied to my account, so I called once again just to make sure my money was on the way, and much to my surprise, it still hadn't been applied to my account. They'd had 4700.00 of my student loans for 9 days and still had not applied them to my account. I then asked my financial advisor if I could change the disbursement methond to Direct Deposit and if it would be quicker than waiting on a paper check, to which he replied " If you do DD, once the money has been applied to your account, it will be sent IMMEDIATELY through to the bank, but I will call you back this evening and let you know when to expect it." Needless to say, he didn't call back. I logged into my checking account this morning and, of course, still no money, so I call him back. This time (less than 24 hours after I had spoken to him) he told me that by doing DD, it still wouldn't be immediate, and would take 3-5 more days, but still couldn't tell me why my money had sat there for 9 days without being applied. When I spoke with him last week I told him that I needed to know an aprox. date because I had an electric bill that was past due ( I have a 5 year old and a 4 year old, and no income) and was going to call my electric company and have it put off so that I could make sure I had the money. Yesterday, when I called him I told him that my cutoff was the next day, and he assured me that I would get the excess funds as soon as the loans were applied to my account. Now, I'm facing a cutoff today and still no money until, according to him, Thursday of NEXT week. Also when I first registered for classes I was told that it would take 1 year and 9 months to complete my Associates in Health Care Admin, and that I'd need to take a loan out for 9, 400 to cover what my PELL wouldn't. At NO point was I told that the 9, 400 loan ONLY covered the first 8 classes, and that to complete my degree I would need to take out MORE loans that I will not be able to repay. I think that it is very wrong that employees (enrollment and academic advisors) are lying to students, not being up-front about costs, tuition, and the amount of loans needed to finish your degree, they never return calls or emails, and only giving out the information that they deem important and are even lying (instead of telling the whole truth) to the students that they enroll. I am very upset and would like to know what, if anything, I can do about being jerked around and lied to from day 1 and who I can call to get this taken care of. If I'm not mistaken, weren't there already lawsuits involving UoP and pretty much the same issues that I'm having?

I HAVE TWO GROWN CHILDREN WHO HAVE TRIED UNIVERSITY OF PHOENIX HERE IN SPRINGFIELD, MISSOURI. MY SON HAD TO QUIT BECAUSE THEY INCREASED HIS TUITION AT ALMOST A YEAR INTO THE PROGRAM. MY DAUGHTER GRADUATED WITH HER BACHELORS IN HEALTHCARE MANAGEMENT A YEAR AGO AND IS WORKING AS A NURSES AIDE. SHE IS UNABLE TO FIND EMPLOYMENT. SHE EVEN DID INTERNSHIPS WITH ST. JOHN'S CLINICS IN BRANSON. THEY ALSO CHANGED HER CLASSES FROM ON CAMPUS TO ONLINE WHICH IS MORE EXPENSIVE. SHE IS A MOTHER OF 5 WITH A DISABLED HUSBAND WHO TRIED TO BETTER HERSELF FOR HER FAMILY AND IS IN DEBT EVEN MORE. THE COLLEGE EVEN "LOST" SOME OF HER COURSES. IS THERE ANYTHING THAT EITHER ONE CAN DO? MY EMAIL IS [email protected]. THANK YOU FOR YOUR HELP

I'll make my statement very simple. It's a nightmare to get registered with the University of Phoenix online and while you're in it, their requirements are endless. This is a serious means to pay their salaries while you build a ton of loan on your record. I made the biggest mistake coming to this school and I've invested way too much to be able to leave now. Listen if you care about your time.

I completed the requirements of the MBA program at the University of Phoenix while under the impression that my credits would be fully transferable to any "Regionally accredited" college. After completing the MBA program, I enrolled at my local community college for some technical courses regarding web development and sustainability. I discovered that I could not only use any of my courses as transfer credits, but that I also have an outstanding balance of well over $3000 that the University of Phoenix claims I owe for courses that I have completed.

While working as a part-time delivery driver last year, I was the victim of an attempted armed robbery and a brutal assault. I was just beginning a course that I had to withdraw from due to injuries to my skull, neck, back, and face. After speaking with five different people who represent the University of Phoenix, I am being told that I was charged for this course by two of them, and not charged for it by the other three.

Since I cannot satisfy this debt with a settlement through the collection agency the University of Phoenix has not authorized to take any less than full payment, I cannot receive my official transcripts for financial aid to continue my education.

So in summary, I am being told that I owe over $3000 despite the fact that I was using federal student loans to pay for the majority of my Masters Degree. I am being told two different stories about whether or not I was charged twice for the course which I had withdrawn from due to unforeseeable circumstances that I later completed. I am being talked down to by the financial advisors that I've spoke with thus far because of the debt they have convoluted. I cannot receive financial aid until I pay the balance in full in order to receive my transcripts.

I may, in fact, owe this debt in full, however, I cannot get a straight answer as to why I owe this money given the fact that I was using financial aid. The financial advisors, and the University of Phoenix dispute department have done a sub-par job at clarifying how and why I am being charged with this debt.

All in all, I am very disappointed with the administration of University of Phoenix and its policies, and a lack of respect to the students time, money, credit, and energy. Until I receive a clarification as to where, why, and how the debt was incurred, I refuse to pay.