University of Phoenix
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Category: Education
Contact Information
California, United States
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University of Phoenix Reviews
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Mattdim805
May 5, 2009
Fraudulent School and Staff
I have been going to the University of Phoenix for over a year now and I must say that it is the worst organization I have ever had to deal with. The school is a joke! From it's poorly educated educator's (a few of my instructor's had no grasp of the English language. How in the hell were they allowed to teach? Most of them had full time jobs as educator's for other universities. How would they be able to find the time to communicate with us students and help guide us in our journey of knowledge and better education?) to it's clueless academic counselor's and money hungry financial advisers. There have been many times where I have attempted to contact my financial counselor, Aaron Rangel, and was not able to reach him. He never picked up his phone and never responded to any messages I left him. I would request that my academic counselor, Derek Dowty, transfer me to him and he would never be available. If it wasn't for their marketing campaign, I would assume that the school employed no more than 50 people total.
I failed one of my classes and ended having to retake it. Well, sure enough that will cost you $1, 000 out of pocket, even though they said that my financial aid would cover it. Turns out that because I failed the class, they had to send back half of my financial aid. What in the hell is that about? So I took the class again and did my best to apply as much as my time as possible to passing it. Keep in mind I have a full time salary job that requires me to work as needed. So what I did was reuse some of the previous material that I submitted to the previous class to the new class. And of course the work I had submitted before that was graded exceptionally well by the first teacher was graded horribly by the second. In the end, the instructor ended up failing me by LITERALLY just about 10 points. I called my academic counselor and tried to dispute the issue and he said that all grading was left up to the teacher's. He didn't even care that I was upset. He basically wanted to know if I wanted to continue, and if not, would I like to be transferred to the financial adviser to pay off my now hugely growing debt.
In the end, I am now in debt about $15, 000 and have only made 15 credits towards general education. I beg of anyone who has taken the time to read this: PLEASE DO NOT CONSIDER JOINING THIS SCHOOL. The worse part about it is I took the time to research the school and as well read all of these complaints, and I still went through with it because I was looking for an easy way out.
The end result? An empty bank account, 15 credits, no additional knowledge of business (except to stay away from UOP) and a lifetime of regret.
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Nancy-Dru Flowers
May 2, 2009
Failure to advise correctly
I really loved my classes at University of Phoenix, and had just started into my first semester of classes. I had received a loan to help start me off. After the third class, and starting into the fourth class, I became very ill. I had to have an emergency appendectomy, and they discovered something even worse underneath the area they removed. I was out of school for days. When I came back, all seemed okay, but my health was a real challenge. The ONLY secular hope I had going for me was my schooling, and the doctors were saying that I might have an incurable disease, and that I needed to stay focused on something that would give me hope. One day, the teacher came to me and said that he couldn't find my name on his class roster anymore. He had to manually add me in each week. I went to my counselor and asked them what was wrong. They advised me that UOP only allows a 29 day break from classes, otherwise you are considered dropped. Although she knew that I was ill and in and out of the hospital, she neither told me that there would be a problem, nor advised me to do anything more about it. She said that they would "fix" the problem, and I should continue taking my classes. At the end of the class, the English Professor had to manually enter my grades and attendance in the system. The situation was still not resolved. I went back to my counselor, and asked her what needed to be done. She said they were still working on it, and told me to go ahead and start the next class. One day, the class was there on my UOP classes log, and the next day it wasn't. She said to go ahead and go anyway, since they were "still" working on it. After a few days, she came to me and said that I should "sit this class out" until they fixed the problem. The next thing I knew, every month they said this. My health was deteriorating because I felt so depressed about this. A year later, I received a call from a UOP representative saying that now would be a good time to start classes again. I asked them if the problem had been cleared up, and they said "what problem?" After they checked, they said they would work on it. During this time, I received a letter from the Loan department stating that I had defaulted on the loan because I had quit classes. I NEVER quit! I was asked to wait to come back by UOP! They did not care, they wanted their money. If everything would have been done correctly, then my loans would not have come due until the date that I signed up for on them. I called UOP, and they said they would straighten things out. Two months later, I got a letter from the Loan company saying they were going to impact my credit rating and possibly start deducting the money from my paychecks. I called UOP again, and they said they would work on it. Then one month later I was able to speak with a "specialist" who said that she could fix the problem and get me back into classes. I was so excited thinking that finally this problem had been solved. But it turns out that she only "fixed" their side of the equation, and too bad about the financial part. Of course, now I couldn't get a loan anyways because I had a defaulted loan on my records. When I was well enough to finally get a job, that agency kept telling me that they were going to garnish my wages. I was not making enough money to support myself, and by all this time I would have graduated from UOP with by BA in Business Management! My cohorts had already graduated! I told the agency that I had a claim with UOP regarding the default, but they did not care. UOP certainly did not care, and they continue to call me and email me as though they did not do anything wrong. I just received a letter from the IRS that I will not receive any money from them because they have applied ALL of my tax return to this EDFUND group. My complaint was not that I didn't owe them the money, but that I signed a contract stating that I would stay in school and complete the courses and then my payments would start. I did not choose to leave, UOP forced me to leave. I would have been able to get a better paying job by now had I been able to just completed what I started. As it is, I am barely able to squeak by. Not to mention that my credit is ruined because of this. I have no idea how to get any resolution on this matter, because I have never been able to find any group that cares enough to do something about what is happening at UOP. I know that I can't be the only one that these types of things have happened to. What else can I do? Please send valid suggestions to [email protected]. Thank you for your time reading this, I hope that you will fare better than I have. |
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Michelle
April 14, 2009
Scam and cheating
I am now a former student of the UoP -Axia College Online program. I found out about half way through my Associates that they are stealing money from the Student Financial Aid system, and now charging me for courses that they have kept money for. I called my academic counselor two weeks into a set of classes to ask for a break due to a stress overload at work. Instead of giving my my true options (stop posting and be auto dropped, so I could take it later) she said there is nothing we can do, and said to push thru the class.
Besides the fact that I'm terrible at math, the instructor for the College Allgebra course I was assigned to, could barely speak english. After failing the course. The UoP kept the financial aid money, and is now charging me for the class that followed that course, which they were also paid for, and I passed. They are justifying it by saying that they have to have the 'credits' for the semester according to Title IV guidelines. After reading the Title IV guidelines myself, it actually says the school has to figure out a policy to deal with failed courses..
As far as I can tell, they have used this as another way to absorb money from Financial aid, and students. I've filed complaints with the HLC and the Inspector General for misuse/mishandling of the Student Aid Funds. I'm trying to transfer to another local college to complete my degree, and of course they are withholding my transcript for a charge of $1100.00 on a class they have already been paid for, have not sent any money back to my lender, and are somehow charging me for a different course that I passed? There are other multiple errors they've made, but I don't have the energy anymore to list them all out. This is the major one, and has to be addressed! They are absolutely stealing money from the government and students.
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Walter
March 12, 2009
Rip off
This so called educational institution is a total rip off. If considering going to this school DONT! You will be billed unfairly!!
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Parker
February 28, 2009
Fraud and scam
On the day of my eighteenth birthday, I was contacted by a Ms. Patricia Takahashi, an enrollment counselor for the University of Phoenix (“UoP"). During a phone conversation, Ms. Takahashi told of endless possibilities that a UoP degree would provide for my future. While I did not have time to attend a traditional university at the time, I thought it could be a possibility that I would be able to make time to attend the UoP, especially since Ms. Takahashi promised that the UoP's schedule would work around my schedule. Therefore, I stepped away from my guests, there to celebrate my birthday with me, to complete the application process with Ms. Takahashi. After a few days, I was notified by Ms. Takahashi that everything looked okay at which point she gave me an intended “start date" for my course.
A few days after this, I called Ms. Takahashi to notify her that unfortunately, I did not feel it was the best time for me to be attending college. Being that my personal life is just that, personal, I simply told her that several unfortunate events had made me feel that it was not in my best interest at to pursue a degree at the time. Over the next several days, I spoke not only to Ms. Takahashi, but also with her supervisor, discussing the possibilities of a later start date. During these phone conversations, my personal matters were pushed aside as mere insecurities, and both Ms. Takahashi and her supervisor told me that if I did not continue with my degree now, that I may never be able to get it. They told me of how my decision not to continue with enrollment in the UoP could ruin my future, and limit my possibilities. These conversations only added to the confusion that was my life at the time, just having graduated from high school, finally turning eighteen, on top of all of my other personal matters which I was dealing with at the time including divorcing parents and the death of a very close relative, I was truly in a vulnerable state of mind. The UoP took full advantage of this vulnerability and through their deception finally persuaded me to continue with enrollment.
Finally, my intended “start date" rolled around, and I was able to login to the “classroom", at which time I found myself to be utterly disappointed. It was nothing of what Ms. Takahashi had promised, what I expected to be an exciting, learning filled, educational environment, turned out to be nothing more than a glorified social forum, an online message board. Though anyone with a basic knowledge of the web and access to a bulletin board script could create a better environment, I at this point decided that I would not be hasty and immediately withdraw from enrollment, but would give the university a few days, so that I could see how “class" was conducted.
After observing for a few days, it became blatantly obvious that this “learning environment" was nothing of what I was promised nor was the schedule as flexible as promised. I therefore called Ms. Takahashi immediately, less than one week into my course, to let her know I wished to withdraw. I was assured that withdrawing so early in the course would not impose any financial obligations other than that of possibly a few minor application fees, none of which would be exceedingly large.
Months later, I began receive statements from the UoP stating I owed an outstanding balance of $1012.25 a sum which I felt was inaccurate to the actual amount of time I spent enrolled, especially given the fact that their services were drastically misrepresented. I sent letters disputing this amount but was told they are never received even though they were sent certified mail. A collection agency, RP Solutions called my home on numerous occasions and gave relatives information regarding this alleged debt demanding it be paid, I am still shocked they were so freely able to give out anything that could be my personal information. I then began receive threats of my credit being effected, I spent months battling this getting no where, and finally gave up on the cause. Recently I received a credit report, and sure enough the University of Phoenix is on it.
After months of fighting, I had pushed this aside as a losing battle, that is, until their name showed up on my credit report. I decided if I can't do anything else, I can warn others who may consider enrolling in the University of Phoenix and advise them to be very careful with what they believe. I cannot use the word liars in regards to the faculty of the University of Phoenix, as that would be an understatement. Make your decisions wisely and don't get ripped-off like I did.
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Pauline
February 26, 2009
Fraud
The University of Phoenix is a huge scam meant to con people into taking worthless classes while they take your money. They need to be stopped. If you have been victimized by them as I have, please e-mail me. I am trying to get a class-action suit together to sue the University of Phoenix for their fraudulent activities.
Pauline De La Garza
[email protected] |
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Pauline
February 26, 2009
Fraud
The University of Phoenix conned me into taking classes that are absolutely worthless for my intended career. They then dropped me from my classes and told me that I owed them $400 for two weeks of classes. They are frauds and con-artists and need to be stopped. I have seen almost 500 complaints against them and am in awe that they are allowed to continue this predatory practice unchecked. I have reported them to the BBB and have consulted an attorney. I want to start a class-action lawsuit against them. I need every victim of the University of Phoenix to come forward and join me to put and end to their bait and switch con. Please e-mail me if you have been victimized by them.
Together we can stop them!
Pauline De La Garza
[email protected] |
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Wolfeyes
February 21, 2009
Dropped me because of hardship then GARNISHED my wages
I enrolled in University Of Phoenix in July of 2005. I lost my job a week after enrolling. Three weeks into class and still not able to find a job near home and running out of money to even buy groceries, I took a temporary job for the summer 5 hours from home and I was to stay in a motel they provided. I told my counselor I would try continue if I could get access to a computer. I do NOT have a laptop I have a desktop. My desktop was 5 hours away at an empty house with the 'software' needed for the classes. Which is Outlook Express for the 'attendence participation' (threaded discussions 6 times a week) and to email my professors my assignments, and Microsoft Works to type the said 'assignments'. But I still tried to keep up with the classes using computer access at a library and typing my assignments on yahoo mail. It was extremely time consuming and I hogged the computer at the library trying to post all this. That is IF I could get into the library before it closed. There was really not much I could do about the 'participation" portion and I started failing for bad attendence (have to 'participate' 6 times a week) and even the assignments typed up were not good enough for they HAD to be typed in Microsoft Word and sent to their Outlook inbox in an attachment only. So I requested a temporary leave of absence until I could get back home after the job was complete. My counselor said that would be alright, I just had to clear it with my professors. I sent an email to the professors, via yahoo of course since I did not have much of a choice. And I recieved no reply back from either one. When I returned home a letter was in my mail box on behalf of University Of Phoenix, saying they wanted the full amount of my student loan of $2, 625.00 or it will be sent to a collection agency. When I called my counselor back to ask 'why?' he stated, (coldly I may add now that I am no longer a student my best interest is not at stake) that it was the deciding factor of the professors and they did not approve of my leave of absence and 'dropped me failing' instead of 'withdrawl passing' and if I were to check my OUTLOOK inbox I would have read the denial of withdrawl and the copy of my request, stated I quit participating in JULY (?) and it is now my responsibilty to pay the loan back in full. It isn't as if I wanted to quit. I wanted to finish, but I needed a computer and the professors cared more about being paid than actually assisting a student who was clearly have a difficult time. Now the defaulted loan has been sent to collections and there was a GARNISH of my federal taxes snd wages.
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Rex Davis
February 18, 2009
a HUGE scam - BEWARE
DON'T WASTE YOUR TIME OR MONEY - YOU WILL NEVER GET WHAT YOU'RE SEEKING AND EMPLOYERS LAUGH AT SUCH A WORTHLESS PIECE OF PAPER THEY CALL A "DEGREE"
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jason
February 4, 2009
Student Loan
I enrolled with the University of Phoenix in 2006. The classes and everything fit my schedule, and everything was going well. I have been in the army sine 2005, and was deployed in March 2008. I took my last class in December 2007. Well i am still currently deployed over seas. I decided to try to refinance my motorcycle before I get back. The lady from the bank contacts me and tells me she is sorry she cant help me but my credit score is to low. I check my credit online, and the University of Phoenix has sent me to collections for my student loans. I contact them and they say that cant even talk to me about it because it has already gone to collections. So I contact collections and tell them what they have done and that I am deployed. All student loans are put on hold when you are deployed. They said they tried to contact me starting in September of 2008. I told them there is a good reason you could not reach me, I am over seas with the army. So they told me the only way they can help me is to write them a letter, so i have done so, and am waiting for a response. If they do not fix my credit and put things back the way they were before i left, my next step will be to contact J.A.G. It just really bothers me that I have to go through this, as if being deployed and away from my family for so long was not bad enough! I am open to suggestions on how this can be fixed and not happen to anyone else. If you would like feel free to shoot me an email if you have any ideas. [email protected]. Thank you |
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