money taken without my permission. I wont my money back.

On July 14 an amount of $34.61 plus a foreign purchase fee of $.69 was deducted from my bank account by a company designated as TIME-CS.CO M. The same amount plus foreign purchase fees of $.69, $.79, and $.02 was deducted on August 13 by a company designated as KEEP-HELP.COM. I have no idea who these companies are or how they got my bank account number to make electronic deductions from it. I called the first company at 302-295-3630, the number shown on my bank statement. The number was disconnected. I called 302-295-3951, the number designated for the 2nd company, and, after a long hold, got a customer service rep named Naomi, a very young-sounding but helpful lady who spoke passable English with others in the background speaking a multitude of other languages. Naomi said the charges were for a recurring internet membership service supposedly billed to a Visa card ending in 8156. She said she had cancelled the service and gave me a confirmation number of 1100062312955. These are services never ordered or used. She gave me this email address to get these charges reversed. There may be duplicate charges on the Visa card as well. If so, they should also be reversed. My bank was of the opinion these are fraudulent charges and urged me to work with them in filing charges against these providers. I'm hoping that won't be necessary--that you will get these charges reversed. If not, I may join with the bank in filing charges.

My assistant received a call this today, asking me to call back on a legal matter regarding one of my clients. She was given a case # (69249) and a call back #888-831-2032 for Lauren Johnson xt 171. The call was answered by "her supervisor" who did not give me her name. She stated that I was the mother of Kristen Karr. I do not have a daughter, nor do I know anyone by that name. She then stated that it was my son. I informed her my sons are 12 and 16. She told me it said I was the mother. I repeated again the above info. She then rudely stated, than why are you calling? I repeated the info again. Three more times, she asked me why I was calling. I called back to ask how to file a complaint. I was told it was not harrasment. I called again, and got the original female who asked me why I kept calling. GEEZ!

On the 29/09/08 I was having difficulties with an attack on my system and was attempting to download a free spyware as directed by my provider SHAW Canada. I ended up in a purchase site and thought I was buying a contact for $39 for 3 years and when the bill came through later it was $69.14US. As it turned out the program never downloaded so not only did I get overcharged but I got no product.
Your billing # to my account seems to be 18669034555

I don't know how this company got my name or number but they tried to get my CC# CA# and other stuff from me, thank god I didn't give them any information, these people are crazy and running a scam DONT TRUST THEM