First - I do not believe that this company has done anything illegal. Two clicks away on their T&Cs they had an old list of phones that did not include the phone model I was looking to unlock. However, it would technically have been very simple for them to make this clear to me when I entered the model number. I have absolutely no doubt that there are many people who will beleive they have been tricked by this - it is totally underhand - they clearly give the impression that they will provide the unlock code after payment, but they actually send a "report" listing a number of shops in another country that may be able to unlock the phone.

Sadly there are many good companies out there providing this service and these guys are giving them all a bad name!