I discovered 2 months of fraudulent charges for Juno internet service and promptly contacted by financial institution to cancel the account. They informed me that I should notify the company that placed the charges to let them know: of the fraud, and that I was cancelling the account. I tried for 2 days running to call Juno and cancel the account. It was very suspicious when I first called on Saturday (the day I discovered the fraud) and 'John' answered and asked me for my name. He then said "I'm sorry I won't be able to look anything up for you right now because our computers are down. Try calling back around 3. They should be up by then." So, I waited until Monday. I called on Monday and spoke to Kellie around 9:57 am who told me that I had reached the wrong department. She said I needed to call back again and ask for Juno dial-up. I called again around 10:04 am and got Julie who also told me I had reached the wrong department. She transferred me to the "right department" where the phone just rang and rang and rang until I hung up. I called back and got Julie again (what luck!) and she said that she would hold on until someone answered this time. When no one did, she said she would put in my complaint and have someone call me. A day later, no one has contacted my by phone about this matter. Nevertheless, I found a form on line that I completed and complained about the fraud directly to Juno there. I received an email this morning saying someone would call me about this matter. The same email asked for a reply. So, I replied to the email and got a response back that I need to use my June email address and provide my password. I DO NOT HAVE A JUNO ACCOUNT... It's fraud! I'm glad I already cancelled my card. This is very annoying. How does it get any better than this?

On July 5th, 2010 I noticed unauthorized charges on my credit card statement. Under description they were listed as "UOL *Juno Online 888-839-58".
I have never purchased any products or services from Juno; in fact, I hadn't even heard from such company before. I am still not even sure what they are (organized criminals, I suppose). Fortunately, VISA credited the amount back to my account after I got in touch with them (VISA) to dispute these fraudulent charges.

I was charged by this company once monthly for 9.95 for several months before I noticed there was a problem (yes, I realize I should have been more diligent in checking my account details...hindsight & all). I have never heard of them or visited their website and already had internet set up through Qwest. When I called the Juno company, they had all of my information correct except they did not have my 'security question' correct. they didn't seem to believe me that I didn't set this account up! it was set up a week prior to our wedding... like I was thinking of internet at that point!! I was reimbursed for only the last two months. am currently disputing the charges through my credit card company.

I received 2 charges to my bank check card, each in the amount of $14.95, from UOL Juno Online. These charges occurred in November and December 2009. When I called UOL Juno (888-839-5866), they asked for my contact information so they could locate the account, which was for internet service. I gave them my telephone number but they did not have it on file. However, they were able to locate the account using the credit card number they charged. The info they had regarding my address did not match my current home address and when I asked them to tell me the address they had on file, they refused.

After locating the account, they told me that the monthly internet service that I was paying for had never been utilized and they then admitted that, because of this, it seemed as if the account was created fraudulently. It seemed to be a complete surprise to the agent, though. The agent told me that she was going to immediately cancel the service and refund me $14.95. When I reminded her that I had been charged that amount twice, she had to put me on hold. When she came back, she said they would credit me the full amount but it would take a couple of billing cycles to see the reimbursement. In any case, I'm going to notify the fraud department at my bank right now.

I have had 3 charges on my credit card from UOL Juno Online as well as UOL Netzero Online. I do not have internet services at home. My office is already set up with internet via cable. I have contacted the company and was placed on hold for a long time. The customer service person, Saul did not know what a fraud department was. Needless to say my credit card had to be destroyed and reissued.

This is a total scam!