March 2010 I had a charge from UOL Juno for $9.95 which I contested it and it was taken off of my credit card bill. Again on 01/23/2011 a charge for $14.95 which I contested it and it was taken off of my credit card bill. then again on 01/24/2011 another charge for $14.95 on which also contested and again had removed from my credit card bill.
Question, is this petty theft or an honest mistake? How many thousands/millions of dollars have they (stolen) this way?

A charge for $14.95 appeared on my American Express card last month. I have NEVER signed up for their service. In fact, I have not even heard of this company before. The first person I spoke with at Juno first asked me for the phone number on the account. I explained to him that I never signed up for service. He was able to pull up an account under my name using my AmEx number but was not authorized to tell me to what phone number the dial-up service was linked. He gave me a reference number and transfered me to the cancellation dept. The man in this department told me that the account that was under my name was not using an AmEx card but a Mastercard. They do not have an AmEx number on file for me. I gave him the last four digits of the only two mastercards I have and neither matched. Nor was my mother's maiden name correct. He told me he couldn't help me. I hung up and disputed the charge with Amex. I it was removed from my account.

$4.97 charge on credit card-I have no idea who this company is and I have never used their services