|
July 3, 2007
Poor service!
I ordered a console table on Jan 21st, 2007. Told me 8-10 weeks to deliver. I called and called. I even went to the store. Kept telling me it would arrive in 2 weeks. It's now 6 months. I just got a message on my answering machine from the manager saying it's out of stock and therefore it wasn't on the june 1st shipment. a good company would have known that right from the start if the item was in stock and not requiring the customer to call 50 times to get that answer. And she wouldn't refund me and never told me when it may arrive and what they are going to do to rectify the situation. And their Customer service line is non-existent. you can leave a million messages and never receive a phone call back.
|
|
|
May 31, 2007
Delay in delivery
Up Country sold me a table and 6 chairs, told me that they have stock, but has to rely on third party company to deliver the table. They charged me in full and 100 delivery charge, told me 2-3 weeks estimate, but will try to give me the table in 2 weeks. After 2 weeks, I called everyday, there is no news when the table will arrive. The sales staff gave me customer service hotline, I left 3 messages, no one ever replied my call. After consistent complaints to the sales staff on the phone on the 4th week, finally the sales staff said the table has arrived in warehouse and that delivery company will call me. But, no one called me. After leaving a few messages at the delivery company, no one ever returned my call. If they had told me upfront that it will take at least 1 month, I will not buy that table. Also, they really suck at returning your calls. They should not have asked me to pay for the table in full. Why are they taking so long to ship something they have stock when other furniture company is delivery item on the next day.
|
