I booked at flight from DTW to LAS for 3 passengers on Spirit. We were at DTW waiting on our flight, when I noticed my brother was nervous as he hadn't flown in 30 years (I fly often, but not on
Spirit). So, I asked to upgrade to first class. The ramp agent told me it was $65 per person. I thought great. Not only did she NOT tell me
that this was just a BIGGER seat, but that food and drinks were not included on any flight. The stewardess informed us RUDELY. So, I had to pay $10 per bag that I checked in, $65 for the bigger seat, and $4.00 for a snacklike bag of pretzels. I
called and talked to a supervisor and Kenji stated that I sat in the seat, so she rudely stated that she wasn't refunding it. I said that's impossible, I didn't know what I was getting for the money and there was no disclosure from the agent on what I was paying for. I wouldn't have done it. The ride in the big seat wasn't any different than being in their
CHILDLIKE seats for coach and it didn't make my brother any more comfortable. Actually the ride was very turbilent and noone apologized for
the inconvenience. I just became one of their $9 club members. We will never travel with Spirit again. They have no customer service skills and the next thing you know they will replace their stewards/esses with video screens and vending machines. Just say NO to Spirit airlines and let them know that as consumers we don't appreciate their service and their scams.