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fightthepower
April 1, 2011
Worst Customer Service Award goes to UPS!
So I needed a package shipped next day, a car part - crucial to making a $6000 sale. I paid $50 to have it sent next day. They had the proper address and my cell phone number. I was told the time to expect the package by, and it required signature. I waited patiently and no package, not even a note on the mailbox. There was a note on another mail box from Canada Post, but all morning nothing from UPS. The next day when it didn't arrive again, I called customer service to track it. While I was on hold, I received an email from a previous employer dating back two years, that he had received my shipment. Odd? It was a good thing I am friends with this previous employer! I continued with my UPS call and they confirmed my package had been delivered to a different address then specified. The reason was that the delivered said he could not get in the building. Well the Canada Post delivery person did not seem to have a problem . I asked why they didn't call my cell phone - they asked me my cell number for a reason, you would think they would use it. "Oh. no" said my UPS customer service phone agent, "they don't carry cell phones." Are you kidding me? A phone seems like it would be a useful tool of a delivery person? I can think of a number of reasons they would need one! What if they vehicle breaks down even? So the third day after my package should have arrived, because I did pay for "next day", I went to the office of my previous employer and picked it up. They sent it there because the deliver is suppose to research any previous shipping addresses and use them as a last resort. Seriously, a phone call could have solved everything. So I spent hours on customer service and told my story repeatedly to about 6 or 7 UPS phone reps till one was finally the right person. I received a credit of $100 - good for only packages being shipped out. I don't ship out many packages, but coincidently had a couple I could use toward this - still under $100, but more than my original $50 next day cost. I did try to have some sort of reimbursement, but no go, so I agreed to the $100 credit - I didn't have much choice. Then I drove myself to the location of my package and picked it up myself. It's been a month and I had a $20 shipment to make that I could finally use toward the credit. I called the number given by the credit agent. I gave my case number to the UPS phone rep and she recognized my $100 credit. I told her that the woman who issued it said to call and a truck would be sent to pick up my package. She said "no, you have to go to the nearest UPS store and send it, then call us back with the receipt." Again, I don't ship things often, and went yesterday to the store and paid by VISA as I understood from my last phone call to UPS. Today I called with my receipt in hand, and was transferred a few times, same as before. I asked spoke to two management people who said that their rep misinformed, and basically I was SOL. I would not have sent this package had I not had the credit. I am out of work and could honestly have used that $22.62 toward food. I am still trying to resolve this issue, as I did what the UPS rep told me to do by going to the store. I don't see it being difficult to reimburse my VISA as proper customer service the $22.62, and apply it to my credit. UPS has made it a whole shit storm. My blood had finally stopped boiling from the $50 shipment issue and now I have another one. All they were going to do is add $20 credit to my $100 so it would now be $120 of UPS shipments, that I would not use by their expiry date. All I wanted is for the to subtract the $20 from the $100 so I would be left with roughly $80. Simple stuff.
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R. Kingham
February 12, 2011
Unreliable delivery services
I'll never use UPS again - and suggest you don't either as you can't depend on UPS to deliver what they promise - and are paid for.
My story:
I needed an oil painting to be delivered to a Vancouver Island B.C. address in January 2011. I thought I would use the local UPS store in Kanata, Ontario for the first time (and last time). I took extraordinary measures to box the painting with a protective wood frame and fiberboard covering the front and back of the painting. I asked the manager at the UPS store if it would be better if they packaged it for delivery or if I would use brown paper. He recommended the UPS cardboard packaging (for a price) and I agreed. I explicitly requested he put a FRAGILE and HANDLE WITH CARE labeling to ensure it would be delivered without damage. The UPS manager told me that if I paid extra UPS would ensure that a person over the age of 18 would sign for it. I paid $75 for packaging and delivering the 6 pound package and left.
About a week later the recipient called to say he was surprised to receive the package. It had been laid by the gate exposed to the road where his wife happened upon it by accident. There were no labels as to the care that should be taken. I went back to UPS and the result of their investigation was that had been no attempt to deliver the package to the house and that the driver had just put a squiggle where the signature was supposed have been. The UPS manager said "he's sorry about that." He also said that the drivers are supposed to handle all packages as if they were fragile so he's not concerned that he neglected to put the requested labels. To appease me, UPS indicated they would remit $3.75 for the missing signature.
As far as I am concerned it's a miracle that someone passing down the road didn't pick up the package and it's also a miracle that, thanks to my own efforts to package the painting, it wasn't damaged.
In summary, I'll never use UPS again.
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December 28, 2007
POOREST CUSTOMER SERVICE
UPS CANADA SUCKS,
POOR CUSTOMER SERVICE
HIGH SCHOOL DROP OUT CUSTOMER SERVICE,
POOR JOKERS.
ONE CALL TAKES 45 MINUTES TO 1 HOUR TO SORT OUT ISSUES OR EVEN 30 MINUTES TO ARRANGE PICK UP ON PHONE.
AVOID UPS CANADA BY ALL MEANS, IT REALLY SUCKS,
IT IS WASTE OF TIME, MONEY AND PEACE OF MIND/.
JUST AVOID...
UPS SUCKS ALL THE WAY ,
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