To make a long story short, I was screwed around by UPS for a couple weeks because they decided to change the name and address on my package without contacting the shipper or myself- the receiver which in my mind constitutes mail fraud.
To see how they enjoy having their time wasted I'm posting the direct number to the Concord Hub so anyone that has been screwed around trying to get a response can call them directly.
1-800-776-5910 this gets you to Concord directly and you can ask for whom ever from there
416-618-5341 this is the cell number of the Concord supervisor Brent
Enjoy!