Worse shipping company out there. Do not use! They destroy your items and then they don't own up to the damage, even when the ups driver states ups did the damage. Claims take forever, worst customer service no one has a clue what's going on. If you ship with ups freight your items will look like they dropped a car on it. Rates are not very good either. I have spoken with numerous companies who have similar problems with ups freight and I have recommended to hundreds not to use ups freight.

I ordered a custom rug from CA. I got a telephone call on 1/18/11 to schedule the delivery of the rug. It was scheduled to be delivered via UPS Freight on 1/21/11 between 12-5 PM. HOWEVER, because the rug weighs 99 lbs, UPS demanded that someone help the driver carry the rug from the truck to the FRONT of our home. My husband took the day off on Friday, 1/21/11 for that specific reason. At 4:30 p.m., since I had not received a call from UPS (I specifically requested a call an hour before delivery), I called UPS. I was informed that there was a delay in the Los Angeles terminal and that the rug did not leave L.A. until 1/20/11 so there was no way the rug would be on the east coast (where I live) by 1/21/11. So I asked why no one called me and was informed that "UPS does not do that." "My job is only to schedule the delivery." So, the only other option left to us was to reschedule the delivery.

We rescheduled the delivery for Friday, Jan. 28, 2011 between 4:00 and 6:00 pm. Once again my husband took off from work to give in to UPS' demands. I called UPS Freight at 4:15 p.m. to ascertain that the rug was on its way. The woman said it was "scheduled" to be delivered on that day. I then asked her to please call the driver and make sure the rug was on the truck, keeping in mind our experience the prior week. She assured me that the rug was on the truck. WHAT A LIAR! At 5:45 p.m, on the same day, I called UPS Freight again and spoke with "Chris" who told me in no uncertain terms that the rug "HAS NOT LEFT" for delivery. I then asked him to connect me with his manager. After holding for 17 mins. a female voice came on the phone and I asked if she was the manager. She stated, "I am the Dispatch Manager" and proceeded to tell me the rug had not left their facility due to weather conditions. Now, keep in mind, UPS has had my rug for TWO WEEKS! It doesn't seem like they can deliver the rug to me. FedEx trucks have been driving all over the neighborhood, other UPS trucks have been as well, the mailman in his tiny vehicle has not missed a day in delivering our mail, we have been able to go to work but UPS FREIGHT just can't seem to deliver my rug!!!

Then, the Dispatch Manager asked me if I could come to pick up the rug. I asked her what sort of vehicle did she think the rug would fit in? She stated, "a pick-up truck." My rug is 19' long WITHOUT the packaging so I would like to know what pick-up truck has a 19' bed. Besides, why does one pay for shipping if UPS suggests that the customer come and pick up their packages themselves.

MOREOVER, when I told her that we had taken off two weeks in a row to accommodate UPS, she said all she could do was reschedule the appointment and that the first delay was in the Los Angeles terminal and I would have to take that up with them! I couldn't believe she said that - it is NOT MY responsibility to figure out what caused the delay at any UPS terminal. That is UPS' responsibility!

Then, I asked why no one called me to let me know the shipment NEVER LEFT the terminal (since it was there for several days) and she told me "We don't have that kind of people." When I asked what that meant, she said, they are short-staffed and that's not what they do.

Long and short, I don't know if I'll get my rug.

I'll post this on my FB page and let everyone know what a horrible experience this has been with UPS Freight. I can assure you, my husband's company will NOT use UPS from now on and I will discourage everyone I know from doing so.

The attitude of the folks in their customer service department needs a total readjustment. Most companies bend over backwards to rectify their errors - NOT UPS!

On January 7, 2010, UPS mistakenly delivered a package I had shipped to a UPS store to the Williams-Sonoma distribution center at 4300 Concorde Road in Memphis, Tennessee. The package was clearly marked with the name of the friend I was mailing the package to, as well as the UPS box number and complete address of the UPS Store where it was supposed to be delivered; however, the driver either could not read or did not care (or both) and left the package at Williams-Sonoma.

When my friend went to pick up his packages on Saturday, January 9, the delivery mistake was discovered when only two of the three boxes I had mailed reached their destination. I had to call UPS corporate customer service to even find out where the lost package had been delivered and have a lost package tracer placed on the delivery. Though they apologized repeatedly, customer service didn't seem all that sure the package could even be retrieved, acted as if problems like this occurred every day, and it was really no big deal.

Next I attempted to call the Memphis UPS hub. The number was always busy and I mean ALWAYS. I repeatedly tried to call them over several hours and I was never able to get thru. I'm sure it probably would've been more of the same lousy customer service I received at the corporate level, if not worse.

Frankly, I would not trust UPS to deliver a package of used kleenex and toenail clippings down the street. This is the second time in eight months I've had problems with them. My lost package was found in May, but it looked as if it had been run over by a bus. If I had not been backed up against a wall in an emergency situation, I would not have used them again. Next time, I will turn around and burrow thru that wall to the nearest FedEx or USPS to ship my packages. It would be safer to send them by rabid camels than trust the Memphis hub to get something to the right place at the right time.

Worst service / delivery company ever (I will hate your commercial when i see it now)! Didn't deliver on date promised, didn't even call to schedule appointment, package got misrouted, online tracking was misinformative (told me it's in philly, when it's in dc). Had to call multiple times to schedule an appointment and get status. I was told they only deliver from 10-5pm, 10-12pm is for commercial only, they don't work on weekend, they packed everything into truck at 5am which means no more delivery appointment that day if your package is not on truck. They dropped off my big package on the sidewalk in the rain, which means you need two persons at home to carry it inside. Supposed to get my package monday, waited all day monday, they didn't call until tuesday, didn't get it until Friday that week! Also, they didn't apoligize for not delivering on time.

Well today i waited all day at home for my package to come..i got other things to do today, but i stayed home and wait..i waited till seven and when i check my tracking information, it say that it is resheduled for tomorrow..i was so mad when i saw this and the thing is this is not the first time it happen to me..also before i check the recent tracking information, i called UPS and they say that my package is in transit and will be delievered to me today..but i guess not..so now tomorrow i have to wait again and the package was sent last wednesday and it take this long for it to come..for you people find another way to get your package UPS is not the way..