I used UPS Store #5851 to send a package via USPS International Priority to Hong Kong. I was charged $45.00 in what the receipt simply calls "International Shipping." When the package arrived in Hong Kong, I was told by the recipient that the actual shipping on the package was $27. When I called the UPS Store to find out why I was charged $18 more, I was told it was an "up-charge" based on a "percentage" of the actual shipping. If truly a percentage, it would not even out at $45.00, and 66.666667% is far too high a percentage, I think. There was nothing to warn me that there would be this extra fee, nor how much it would be. I was told, like on the receipt, that this was merely the cost of shipping. When I explained this to the manager, she became very patronizing and snippy. In a sarcastic tone she told me that she "didn't know [she] had to make [me] aware" of the extra fees and that these fees were mandated by the UPS Store at the corporate level. When I called the UPS Store corporate customer service, I was told that the manager had basically lied to me: there were no extra fees mandated by the UPS Store corporation and that individual franchises were in control of their own pricing.

Do not do business with the UPS Store on Dorchester Road! Don't be lazy like me - just take it to the post office!