If you ever get a damaged packed...DO NOT SIGN FOR IT. Last week I went to UPS to pick up my mail. There was a package there but when the owner brought it out, I saw that it had been damaged. Not just a little but squashed down, one side open. The owner (blond woman) did not mention the damage though I did. All she wanted was to get it signed off. I foolishly signed for it without inspecting the contents. It was a dumb thing for me to do. Now I know why. I took the package to the car and opened it. There was nothing inside except the packing material. I immediately returned to the store (a matter of perhaps 2 minutes) and told the owner of the empty box. She couldn't have cared less now that her sheet was signed. She suggested that I should call the post office, which I did, and received no help there either. I guess the responsibility for the damage and loss is my problem and that of the person that sent the item. She suggested that the merchant be contacted so he could send me another. Great business practice! Just make everyone else bear the costs of tracking and getting the item replaced. The item was a totally feminine product so HMMMM...wonder what happened there. I left frustrated at the non-caring attitude and no product to use. I am cancelling my contract. Be aware. This place stinks when things go wrong.