I originally ordered a product from a company named Group M Marketing but was charged a different amount than originally told so I refused the package from UPS. However the driver never knocked on my door and just left the package. I immediately called UPS and told them I wanted to have them pick up the package due to my refusal, they agreed and scheduled a pick for Tuesday (since Mon. was Labor Day). On Tuesday no one showed up so I called again on Wednesday and asked UPS what happened and they told me that the driver showed up at the complex but did not have the apt number. They told me that they would reschedule for Thursday and this time I asked to speak with a Supervisor by the name of Daniel who said he would take care of it and I told him that the delivery time frame would not work after 12 noon until about 6pm and he said that he was going to get the driver to come back out that night (Thursday) and make me the last stop on his route so I just told Daniel that I would leave the package between my screen and front door, but again no one showed and Daniel also promised a return phone call which I also never received. I tried numerous attempts to have this package return because the company is going to charge me $400 dollars if it is not returned by a certain time frame. I was also told that I should not leave the package in plain sight because of the fact that I live in a condo complex and there is no onsite property management office. I will have to pay for return shipping to the company to save myself $400 dollars but I just don't have the money. I am a single father of two girls living paycheck to paycheck.
DesiredSettlementID: Refund
Product_Or_Service: Real Estate Home Training Program from Group M Marketing