I went to UAF yesterday to sign up for a membership. I asked one question - What if I move? The girl who took me on a tour of the facility went and got a manager. The manager came over to me and told me I would receive a refund prorated based on the date I gave notice. I point blank asked him, "Is this in writing?" He told me "It is written in the contract". The girl who took on the tour, then began to enroll me on the computer, but what concerned me was that she did not give me a copy of the contract to review prior to enrolling me on the computer. She also had my credit card.
I then demanded to see a copy of the contract with the statement the information the manager indicated was in it regarding a refund if I moved. Only then did she provide me with a written copy of the contract, and guess what, no such language about a refund was in the contract. I demanded to see the manager who provided the information to me. At first, the girl said he was in a meeting. I waited for 20 minutes, and when they finally figured out I wasn't leaving, the manager came over to me, and told me the statement would be "written" on the contract. I told him, "That's not what you said to me before. You said the statement was in the contract." I told him he lied to me. He insisted that if he wrote the statement on the contract, the contract would be "good". I'm not stupid. These fitness facilities are known to have clauses in the contract that prohibit any alterations to the contract by writing on the face of the contract. So, if the manager wrote on the face of the contract that I would receive a prorata refund, his doing so, meant nothing, because the typed contract would still prevail over anything he wrote on the contract. Because the manager knew he had been caught in a lie, he became very irate, and basically tossed me out of the gym. Had I not demanded to see a copy of the contract before my credit card was run, I would have no way to get a refund from them after they ran my credit card, and the manager was banking on the credit card being run without my seeing a written contract! It is unethical that I should even have to demand to see a copy of the contract before my credit card is run!
Do not do business with these people. They are liars, have no business ethics, and will tell you anything to get you to sign up. I am not only going to write a letter of complaint to the corporate office, I will also send a complaint to the BBB and the Georgia Office of Consumer Affairs.

2 months prior to renewal nicole front desk mgr offered a price for a 18 mo...she said it was good for 4 days...after accepting it ...several days latter a friend was offered a 24 renewal for the same price...when she was questioned she acted like she never heard of it...every week i asked for the same deal..first she ignored it..then she said she would have to email the mgr...which was in the same office...it went on for 5 weeks..finally she said it was in the computer but would not provide a receipt...the next time i was in there i had a guest pass for an airport mgr...she rejected it and sent some big goon from the back office...he cussed and raised hell with this prospective client...little did she know that this person was a mgr at bna airport...these people are a step below a sleazy corner used car dealer' ..dont do business with them

i cancelled my membership with urban active over a year ago. it wasn't until i called them back to rejoin for membership that they told me i owed them close to $300.00. they told me that they saw that i had cancelled but for some reason the monthly fee kept billing but was not coming out of my account. now they say that if they take the fees off i will still owe them one last month for membership. i told them that i don't understand why i owe them a final month when i had to pay my first and last month's membership before i even set foot in the gym. they said they would call me back on several occasions but never did. they even called me to advertise as if i wasn't a previous member. very poor service. and my issue was never resolved they haven't taken off the balance that they've incorrectly charged to my name. they just say they will take care of it and when i call back its still there. i hope they get better management at the murfreesboro road nashville location right by mcdonalds.

After several weeks of personal training, I showed up at the gym to schedule my next training appointment to learn that my trainer was no longer with the company. I was told that someone else would assume his duties, and they would contact me to arrange more sessions. I never heard from anyone, but was still charged each month for the personal training. Anyone who has dealt with cancelling a contract with Urban Active knows the intense frustration with that process, so I am still being charged for a MIA personal trainer. With the many complaints that have been voiced against this very corrupt company, maybe a class-action is necessary here.

I signed up for a year of personal training and when it was supposed to be done, I continued to be charged. I went in to find out why and was told I was signed up for automatic renewal. I immediately told them to cancel this and was told I would be charged $25.00 to do so. I thought this was ridiculous but paid it in order to be done with the $150.00 per month of services I was not going to use. Unfortunately, they are still deducting the amount from my account each month and I can never get in touch with a manger to get any help. I have been told that the managers don't work on weekends, that they don't come in until 9:30 or 10:00 on weekdays, that they are new and don't know the system because it is different than the one they worked with in Ohio, etc. I am fed up! I am a military widow on a tight budget and this extra expense is killing me! This company needs to wake up and take a course in customer service and ethics! I finally called today and told them that I didn't care that the manager doesn't work weekends- they need to call her at home or I will be going to the local media. I finally got a call back promising that the manager will be in tomorrow to e-mail corporate again (like they ever did in the first place) and that they would call me on Monday to let me know where things are at. I told her that if I didn't hear from the manager by Monday night I will be contacting the local media. DO NOT sign up for anything with this company. It is a NIGHT MARE!